Client Services Analyst

Client Services Analyst - JP Morgan - Bournemouth - Hybrid (4 days onsite/1 day WFH) - PAYE

Description
We are seeking a Client Services Analyst to join JP Morgan's Collateral Services team on an initial 6 months contract in Bournemouth. Ideally you will have client services experience within a financial services environment, but we will also consider recent graduates who have excellent communication skills, are hardworking, keen to learn and confident at building strong relationships.

As a Client Services Analyst, you will play a crucial role in mitigating counterparty risk. You will monitor and collect collateral for the trading businesses, make independent decisions, and build relationships with the priority buy-side clients and internal partners. This role offers the opportunity to work in a controlled environment, where your judgment and decision-making skills will be highly valued.

Job responsibilities

• Engages with clients to manage collateral statements and coordinate calls for standard and non-standard agreements.
• Handles incoming collateral calls, comparing them to JP Morgan's exposure.
• Agrees on the amount and type of collateral to be moved. ie Cash or securities; addresses counterparty fails
• Provides timely resolution of incoming queries regarding a client's portfolio, escalation of issues, reconciliation and dispute resolution with regards to disputes or credit sensitive customers
• Ensures accuracy when processing daily BAU
• Acts on agreement of coupons due on securities held as collateral & processing of month end tasks including the agreement of interest on any cash collateral held/delivered.
• Participates in projects, testing to ensure JPM operating infrastructure continues to be enhanced and developed to meet the business needs (Occasional weekend testing support may be required)
• Maintains current knowledge on controls required to maintain firmwide compliance.
• Develops a wide internal network, building relationships with key teams and contacts.
• Continuously seeks ways to improve client service delivery.

Required qualifications, capabilities, and skills

• External Client services experience, or similar experience interacting with senior/demanding internal clients with strong client communication skills and a strong ability to build client relationships.
• High level of accuracy and attention to detail is required with an ability to work with minimal supervision and in a methodical and organized manner and to follow procedures.
• Must be highly numerate with good keyboard and core system (Outlook, Excel, and Word) skills.
• Ability to work as part of a team and be flexible during busy periods & self-motivated and flexible approach to working hours.

What's Next:

If you are ready to take the next step, apply now. Successful applicants will be contacted directly by a recruiter to discuss the role more.

GSC Manchester TET is acting as an Employment Business in relation to this vacancy.