Client Services Support Manager - E Commerce Client Support

Hiring Customer Service Lead - Client Services Manager E-Commerce Customer Success Specialist Location: Northwest Austin, TX Schedule: Full-Time In-Person Position (Not Remote) Compensation: $22-$25 per hour, depending on experience About the Opportunity We are seeking an E-Commerce Customer Success Specialist to join our growing team in Northwest Austin. This is a customer-focused position supporting clients, online sales channels, and product inquiries while helping maintain an exceptional customer experience. The ideal candidate enjoys working with people, solving problems, supporting customers through various communication channels, and learning technical products. This role combines customer service, account support, e-commerce operations, and basic technical troubleshooting. Key Responsibilities Customer Support & Account Management Respond to customer inquiries via phone, email, and online marketplaces Assist customers with product questions, order support, and solution recommendations Build positive customer relationships through professional and timely communication Ensure customer issues are resolved accurately and efficiently E-Commerce & Marketplace Support Assist in managing online sales channels, including marketplace platforms Update and maintain product listings and product information Coordinate customer service requests originating from online marketplaces Monitor marketplace activity and customer feedback Support ongoing online sales initiatives and campaigns Product Support & Technical Assistance Provide basic technical support and product guidance Assist customers in identifying the right solutions for their applications Troubleshoot common product and connectivity-related issues Learn and maintain knowledge of networking, connectivity, and technology-based products Training & Customer Education Coordinate and support product training sessions for customers and team members Help educate customers on product features and best practices Serve as a trusted resource for product knowledge and customer support Qualifications Required Associate's Degree or Bachelor's Degree Previous customer service, account support, hospitality, retail, help desk, or related experience Strong verbal and written communication skills Comfortable speaking with customers by phone and email Proficiency with Microsoft Office and Google Workspace Self-motivated with strong organizational skills Ability to work independently while contributing to a team environment Preferred Experience supporting e-commerce or online marketplace platforms Inside sales or customer-facing sales support experience Technical aptitude and interest in technology products Experience with networking equipment, IP phones, cameras, Wi-Fi systems, or PC troubleshooting Familiarity with Amazon Seller Central, eBay, or similar online sales channels What Success Looks Like Delivering exceptional customer experiences Maintaining fast response times and strong follow-through Providing accurate product and technical guidance Supporting positive customer reviews and long-term customer satisfaction Helping customers find the right solution for their needs Contributing to the continued growth and success of online sales channels Benefits Competitive hourly compensation Health, Dental, and Vision Insurance 100% Employer-Paid Employee Coverage Flexible PTO Policy 401(k) with Employer Matching Stable, Long-Term Career Opportunity Collaborative Team Environment If you enjoy helping customers, supporting online sales operations, and working with technology in a fast-paced environment, we'd love to hear from you.