Computer User Support Specialist (15-1232) Lakeland

Job DescriptionJob DescriptionJob Title: Computer User Support Specialist
Location: Lakeland, Florida
Organization: Florida State Guard
Position Type: Full-TimeSalary: $23-$25 per hour depending on experience
Position Summary:
The Computer User Support Specialist supports the Director of Information Technology in the daily operations of IT systems for the Florida State Guard. This role is responsible for ensuring the effective performance, maintenance, and support of computer systems, hardware, and software. The ideal candidate will provide technical assistance to users, troubleshoot issues, and help maintain a reliable and secure IT environment.
Key Responsibilities:

• Assist the Director of IT with day-to-day IT operations and support functions
• Monitor and maintain performance of computer systems and network resources
• Perform computer diagnostics and troubleshoot hardware and software issues
• Install, configure, and maintain computer systems, operating systems, and applications
• Set up and deploy new equipment, including desktops, laptops, printers, and peripherals
• Provide technical support to end users, including resolving help desk tickets in a timely manner
• Maintain inventory and documentation of IT equipment and systems
• Perform routine maintenance and updates on IT equipment to ensure optimal performance
• Assist with system backups, security protocols, and data protection measures
• Ensure compliance with organizational IT policies and procedures
• Coordinate with vendors and service providers as needed

Qualifications:

• Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience)
• Proven experience in IT support, help desk, or systems administration
• Knowledge of Windows operating systems, Microsoft Office Suite, and common business applications
• Familiarity with computer hardware, networking fundamentals, and troubleshooting techniques
• Strong problem-solving and analytical skills
• Excellent communication and customer service abilities
• Ability to work independently and as part of a team

Preferred Qualifications:

• Experience in a government, military, or public sector environment
• Relevant certifications (e.g., CompTIA A+, Network+, or similar)
• Basic knowledge of cybersecurity principles

Work Environment:

• Office and field environment supporting various Florida State Guard locations
• May require occasional travel or after-hours support

Compensation:

• Competitive salary based on experience
• Benefits in accordance with organizational policies