Contact Center Advisor - Financial Services

Financial Services Contact Centre Advisor

Location: London
Contract: 5 months
Rate: £200 per day (Umbrella)
Hours: 5pm-9pm
Environment: Office-based

We're supporting a financial services project that handles inbound calls from customers needing updates on their pensions, savings, and compensation claims. You'll be part of a small team (around 12 people), managing back-to-back calls and providing calm, clear updates - particularly to customers who may be elderly or vulnerable.

What you'll be doing

• Handling incoming calls and giving accurate updates on pension/financial product queries
• Speaking with vulnerable customers with patience, empathy, and professionalism
• Working within a regulated financial services environment
• Logging information clearly and following set processes
• Supporting a high-volume contact centre team and maintaining strong service standards

What you'll bring

• Background in financial services, banking, pensions, SIPs, savings or compensation work
• Confident telephone manner and ability to handle sensitive conversations
• Strong attention to detail and comfort working in a structured, process-led environment
• Ability to work office-based within the set hours (5pm-9pm)

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