Contact Centre Solution Designer (French Speaking)

Contact Centre Solution Designer (French Speaking) - £550/day Inside IR35 - Part Time (2 days/week) - 3 Month Contract - Remote - SCC Flex Contract

We are seeking an experienced Contact Centre Solution Designer (French Speaking) to join a high-impact European programme. This is a unique opportunity for a Contact Centre Solution Designer to act as a technical lead on a client tender process, shaping a Contact Centre platform strategy across multiple regions. The Contact Centre Solution Designer will play a critical role in ensuring requirements are captured effectively and reflected in a robust RFP.

Your responsibilities as the Contact Centre Solution Designer:

• Act as the technical lead for a European-wide Contact Centre RFP process.

• Engage with stakeholders across the UK, France, and Benelux to validate and consolidate requirements.

• Ensure strong representation of the French business unit, capturing language, regulatory, and operational requirements.

• Support the structuring of the RFP and evaluation framework to enable like-for-like vendor comparisons.

• Provide expert guidance on Contact Centre commercial models, licensing, and service expectations.

• Facilitate vendor discussions and support engagement in a vendor-agnostic capacity.

• Collaborate with delivery partners to provide procurement consultancy and advisory support.

• Translate technical and operational needs between French-speaking stakeholders and wider programme teams.

As a successful Contact Centre Solution Designer, you will have:

• Proven experience working as a Contact Centre Solution Designer or in a similar technical/architectural role.

• Strong knowledge of Contact Centre as a Service ( CCaaS ) platforms, either from an operational or technical perspective.

• Fluency in French (essential) with the ability to engage confidently with French-speaking stakeholders.

• Experience supporting RFPs, tenders, or vendor selection processes.

• Strong stakeholder management skills across multiple geographies.

• Solid understanding of contact centre technologies, architecture, and service delivery models.

• Ability to translate complex technical requirements into clear, structured documentation.

• A collaborative approach and experience working within vendor-agnostic environments.

If you are a skilled Contact Centre Solution Designer (French Speaking) looking for a flexible, high-impact contract where you can influence a key European programme, we would love to hear from you. Apply today professional references required.

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