Corporate Projects and Assurance Officer (Hybrid)

Corporate Projects and Assurance Officer

The Pensions Ombudsman is growing fast and is a great place to work. We have an exciting opportunity for a Corporate Projects and Assurance Officer to join our team based in Canary Wharf where we currently operate an agile working policy of 20% office attendance and a flexible working culture. You will be working full or part-time on a 24-month fixed term contract and will receive a competitive salary of £37,500 per annum pro rata. We offer several pension options as part of the Civil Service Pension Scheme, including defined benefits. In addition, we are an accredited Disability Confident Employer, and we welcome applicants from under represented groups.

Salary and benefits

As well as a starting salary of £37,500 per annum pro rata, we offer:

• Several pension options as part of the Civil Service Pension Scheme, including defined benefits.
• 27.5 days annual leave increasing to 32.5 depending on length of service plus the option to buy and sell annual leave.
• Discretionary staff reward scheme.
• Comprehensive support for growth with learning and development programme to boost your career.
• 24/7 free confidential employee assistance programme.
• Discounted health benefits and employee discount scheme across hundreds of retailers.
• Access to Staff Networks and social activities.
• Sabbatical after qualifying period.
• A culture of reward with annual performance bonus.
• Eye test and flu jab reimbursements.
• Access to a Cycle to work scheme.

Diversity and Inclusion

We are an accredited Disability Confident Employer and welcome applications from under represented groups. We encourage applications from people of all backgrounds and aim to create a workplace where everyone feels valued and has a sense of belonging.

Who are we?

As a totally independent body, not part of the pensions industry or government, we investigate and make decisions when someone has been unable to resolve a complaint about how their pension has been managed. Our service is free, but we have legal powers to make decisions that are final, binding, and enforceable in court.

Our work can be challenging and high profile, delivering a fair outcome for the individual and highlighting where the pensions industry can improve. Focusing on the facts, we must be balanced, fair and totally independent.

Purpose of the role

Reporting to the Head of Digital, Data and Technology and working closely with the Deputy COO (Corporate Services) and other Heads of Function, the postholder will play a key role in TPO's assurance activities, particularly those focused on digital and security matters. In addition, the postholder will develop project plans and manage the delivery of key projects in Corporate Services using project management methodologies.

This role provides exposure to stakeholders both across TPO and more widely with DWP's Partnership Team and other functional leads.

TPO's Corporate Services teams provide support to the organisation on all business, communications and engagement matters. This role will be anchored in our Digital, Data and Technology team but the postholder will work with subject matter leads from across Corporate Services.

Key responsibilities

• Managing the delivery of assurance projects, particularly those relating to digital and security.
• Producing and managing an annual plan for risk and assurance activity across the organisation.
• Manage the delivery of other key pieces of work across the breadth of Corporate Services.
• Providing planning and reporting capability to the DDaT team as they work with our Managed Service Provider to deliver improvements to our digital estate.
• Work with the Deputy COO (Corporate Services) on the development of high quality business cases and benefit realisation plans.
• Working flexibly across Corporate Services as necessary and any other duties that may reasonably be required.

Additional information

Please refer to the Job Description for further information.

We will shortlist and interview on a rolling basis, without waiting for a set closing date. Therefore, this vacancy may be withdrawn at short notice.

Closing date: 20th March 2026 at 11:59pm

Interview dates: From w/c 23rd March on a rolling basis

All applicants must have a right to work in the UK and be prepared to be security cleared to Baseline Personnel Security Standard, which requires a basic disclosure from the Disclosure and Barring Service.

In line with our policy, candidates deemed appointable through a fair and open competition will be kept on a reserve list for up to 6 months. If vacancies with sufficiently similar essential criteria arise, we may make offers to those who are on this reserve list. These vacancies may be in other teams in the organisation.

If you feel that you have the skills and experience required to become our Corporate Projects and Assurance Officer, please click 'apply' today. We would love to hear from you!