Credit Control Supervisor

An exciting opportunity has arisen for a Credit Control Supervisor to join a well-regarded Higher Education organisation based in London. This role is vital in providing high-quality operational and supervisory support to the Credit Control function, ensuring effective debt recovery, accurate account management, and excellent service to internal and external stakeholders.

Key Responsibilities:

• Oversee and manage the credit control process to ensure timely collection of outstanding debt
• Supervise and support credit control staff, monitoring workloads and performance
• Proactively chase overdue balances via phone, email, and written correspondence
• Review aged debt reports and implement appropriate recovery actions
• Investigate and resolve complex payment queries and disputes in a timely manner
• Ensure accurate allocation of payments and reconciliations of customer accounts
• Maintain accurate financial records in accordance with internal procedures and audit requirements
• Support escalated cases, including recommending further recovery action where necessary
• Manage shared finance inboxes, ensuring queries are responded to promptly and professionally
• Support month-end reporting, controls, and reconciliation processes
• Contribute to continuous improvement activities within the Credit Control team

Ideal Candidate Profile:

• Proven experience in a credit control role, with experience supervising or supporting others
• Strong knowledge of debt recovery processes and financial controls
• Confident communication and negotiation skills
• Excellent attention to detail and organisational capability
• Ability to manage competing priorities and meet deadlines
• Customer-focused approach with a professional and resilient manner
• Strong IT skills, including Excel and experience with financial systems
• Proactive, adaptable, and comfortable operating in a busy environment

Location: London

Working Pattern: Hybrid

Hours: 35.5 hours per week

Length: 3-month temporary contract

Start Date: ASAP

Rate: £250 per day (Umbrella)