CSDM/CMBD Analyst

Whitebridge is seeking a CSDM/CMBD Analyst to join our FTSE100 client.

Skills & Experience

Essential

• Proven experience in CMDB and service data management, including service modelling, relationship mapping, and data governance practices.
• Working knowledge of CSDM concepts and how service data underpins ITSM processes and operational reporting.
• Experience working with Service Owners, service desks, and technical teams to improve service selection, categorisation, and data quality at source.
• Strong data quality and analysis capability, including defining rules, running checks, investigating defects, and coordinating remediation with accountable teams.
• Hands-on experience with ITSM tooling (eg, ServiceNow CMDB and Service Portfolio) including reporting/dashboards, data imports, and life cycle workflows.
• Strong stakeholder management and communication skills, able to explain data issues, influence data stewardship, and drive adoption of standards across diverse teams and suppliers.
• Experience producing data health MI (KPIs, quality scores, exception reporting) and turning insight into prioritised improvement actions.
• Methodical, detail-focused, and comfortable working to deadlines where service data accuracy directly impacts operational outcomes and stakeholder confidence.

Desirable

• Experience in regulated industries with an understanding of audit, assurance, and evidence expectations for CMDB/service data controls.
• Familiarity with service portfolio management and how service data supports service reviews, supplier reporting, and commercial performance levers.
• Exposure to SIAM/multi-supplier operating models and how shared ownership affects CMDB/service data quality and governance.
• Experience with ServiceNow CMDB configuration concepts (classes, relationships, life cycle, reconciliation, discovery) and data quality rule frameworks.
• Relevant certification(s) such as ITIL, ServiceNow CMDB/Discovery, SIAM, COBIT, or data quality/governance qualifications.

The successful applicant should be able to commit to starting ASAP. The role for will be hybrid and will be umbrella based working. Direct applicants only please.