Customer Communications Manager

Join Our Team as a Customer Communications Manager!

Are you a creative communicator with a passion for engaging customers and driving action? Do you thrive in dynamic environments, crafting messages that resonate? If so, we want to hear from you! Our client is seeking a talented Communications Specialist to bring their vision to life through effective communication strategies and campaigns.

Pay rate: 250.00 per day Umbrella

Duration: 6 months temporary

Location: Leicester

Working Pattern: Hybrid (1 day per week but flexible) Mon - Fri 9am to 5pm

Start Date: ASAP

Key Responsibilities:

As a Communications Specialist, you will:

• Plan & Prioritize: Develop and manage communication roadmaps and campaigns that align with our business objectives.
• Craft Compelling Copy: Write clear, engaging content for customer communications that captures attention and drives action.
• Enhance Customer Journeys: Identify opportunities to improve customer experiences through targeted communications.
• Execute Multi-channel Campaigns: Create and manage campaigns from inception to completion, including planning, building, testing, delivering, and analysing performance.
• Collaborate with Stakeholders: Work alongside business stakeholders to interpret requirements and develop customer-centric communication solutions.
• Technical Development: Develop technical specifications to support effective communication builds.
• Adhere to Governance: Ensure compliance with marketing governance, KPIs, and accountability frameworks, including T&Cs.
• Measure & Report: Analyse the performance of customer communications and report insights to continuously improve strategies.

Who We're Looking For:

Our ideal candidate will possess:

• Strong Communication Skills: Exceptional written and verbal communication abilities, capable of simplifying complex information into engaging content.
• Customer Engagement Experience: Proven track record in writing content that captivates customers and prompts action.
• Campaign Management Skills: Experience in delivering customer journey communications and managing campaigns from start to finish.
• End-to-End Ownership: Ability to manage deliverables end-to-end while meeting deadlines and managing dependencies.
• Attention to Detail: A keen eye for detail to ensure accuracy and clarity in all communications.
• Stakeholder Management: Strong skills in building positive relationships and setting clear expectations with stakeholders.
• Adaptability: Ability to adjust writing style to align with our brand's tone of voice, ensuring consistency across all communications.

Why Join Us?

• Dynamic Environment: Be part of a vibrant team where creativity and innovation are celebrated.
• Growth Opportunities: Take advantage of professional development and career advancement opportunities.
• Impactful Work: Play a pivotal role in shaping customer experiences and driving business success.

If you're ready to take your communications skills to the next level and make a difference, we'd love to hear from you! Apply now to become our next Communications Specialist and help us create meaningful connections with our customers!

We can't wait to see how you can contribute to our success!

Please note if you do not hear back regarding your application within five working days you have unfortunately been unsuccessful currently, but we thank you for your interest.

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.