Customer Service Representative/Agent

The Role

We are hiring for the Customer Service Representative role, it's about answering calls; it's about providing solutions, maintaining accurate data, and ensuring every interaction reflects our commitment to excellence.

Location:Newcastle upon Tyne

Duration:Minimum of 6 months with pontential conversion to FTE

Mode of contract:Onsite

• Manage high-volume inbound calls and digital inquiries within a busy contact center environment.

• Provide professional, empathetic, and efficient support to resolve customer queries.

• Navigate internal systems to update and manage customer records with high attention to detail.

• Ensure compliance with industry regulations and internal company policies.

The Essentials:

• Contact Centre Experience: You are comfortable working in a structured, fast-paced call center environment.

• Customer Service Excellence: A proven track record of de-escalating issues and providing high-quality service.

• Communication: Exceptional verbal and written communication skills.

The "Nice-to-Haves":

• Financial Services Background: Previous experience working within banking or finance.

• Personal Loans Expertise: Specific experience servicing personal loan products is a significant advantage.

• CRM Mastery: Proficiency in Customer Records Management systems and data integrity.

Randstad Technologies is acting as an Employment Business in relation to this vacancy.