Design Researcher

Design Researcher

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.

Location: Newport, 2 days per week on site required

Duration: 6-month initial contract

Rate: £500 - £600 per day via umbrella company

Join a Leading UK Financial Services Organisation Shaping the Future of Digital Banking

We're partnered with one of the UK's most established and forward-thinking financial services groups - an organisation serving over 30 million customers nationally. As the UK's largest digital bank with more than 18 million online users, they are driving an ambitious multi-year transformation programme backed by significant investment in technology, people, and modern ways of working.

Joining this organisation means becoming part of a team that is reshaping how customers spend, save, and manage their financial lives - all with the scale, stability, and purpose of a business committed to helping Britain prosper.

This is an excellent opportunity for a talented Design Researcher to play a key role in influencing product and service decisions for millions of users.

The Role

We are looking for a highly skilled Design Researcher (Contractor) to join a multidisciplinary design team, working across the full product life cycle. You will take ownership of end-to-end research activities, translating insight into clear direction and helping shape meaningful customer experiences.

What You'll Be Doing

• Partnering with designers, product managers and engineers to identify customer problems and develop the right research questions.
• Planning, managing and delivering research across the development life cycle - from discovery to evaluative testing.
• Conducting qualitative research using a range of appropriate methods.
• Translating complex research findings into clear, actionable insights that empower teams.
• Combining qualitative and quantitative inputs to strengthen decision-
• Triangulating research with data, analytics and customer insight to build compelling stories.
• Presenting insights effectively to stakeholders at all levels, including senior leaders.
• Collaborating with a wider research community and contributing to strong research practice.

What We're Looking For

• Proven experience as a Design Researcher/User Researcher within a multidisciplinary design or product team.
• Strong capability in partnering with product and design to shape direction through research.
• Deep expertise in qualitative methods and confident use of a variety of research approaches.
• Experience delivering both strategic discovery research and tactical, iterative usability work.
• Ability to synthesise complex findings into clear, impactful insights.
• Confidence in influencing, challenging and guiding stakeholders using evidence-based insight.

Candidates will ideally show evidence of the above in their CV to be considered please click the "apply" button.

We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly.