Desktop Engineer

Desktop Engineer

Location: York (Onsite)
Rate: £180 per day (Inside IR35)
Contract Duration: 6 months

We are currently seeking a reliable and customer-focused Desktop Engineer to join our team on a 6-month contract based onsite in York. This role is ideal for someone with 1-2 years of experience in desktop support or field engineering who is looking to gain further hands-on experience across hardware, software, and network environments.

The Role

As a Desktop Engineer, you will be responsible for installing, maintaining, and supporting hardware and software across customer environments. You will ensure systems operate efficiently, are maintained to required standards, and meet agreed service levels.

Working closely with technical colleagues and end users, you will provide timely and professional onsite support while maintaining high levels of customer satisfaction.

Key Responsibilities

• Act as Field Engineer for specific clients, products, and technical kiosks/desks

• Provide support across desktops, laptops, Servers, network devices, and AV rooms

• Install, configure, and maintain PCs, networks, Servers, and peripherals

• Deliver operational and preventative maintenance support

• Perform installs, moves, adds, and changes (IMAC)

• Test and certify PCs, networks, Servers, and approved applications

• Troubleshoot and escalate issues where necessary, ensuring timely resolution

• Complete all required documentation and administrative tasks

• Meet SLA requirements and maintain high service standards

• Maintain professionalism in customer-facing environments

Experience & Skills Required

• 1-2 years' experience in desktop support, field engineering, or IT support

• Experience supporting Windows-based desktop environments

• Basic understanding of networking concepts and server environments

• Experience with hardware installs and troubleshooting

• Strong communication and customer service skills

• Ability to work independently onsite