Desktop support with MAC experience

Title : Desktop support with MAC experience

Minimum 3 years work experience. The Individual must be able to work alone and within a team. The ability to follow defined processes and carry out various Operational type task. Strong ability to troubleshoot and isolate Level 2 type issues that are related to either Hardware or Software environments.

Advanced Experience in Windows Operating Systems

Roles and Responsibilities:

• Imaging of Windows/Mac Devices to latest version

• Provide 2nd Level Support

• Unboxing and packing of equipment To/ From Remote locations

• Must be able to follow schedules and perform administrative type tasks

• IMAC

• Perform Hardware and Software Installations

• Smart Hands Activities

• Provide remote support for users traveling or at home.

• Endpoint Encryption Troubleshooting - McAfee

• Ability to work in Active Directory

• Provide asset information within ticketing system to ensure an accurate asset database

• Perform refresh of end user devices in alignment with refresh schedules

• Assist with inventory activities as required weekly and monthly

• Ensure local Inventory is up to date and correct

• Maintain an incident/IMAC resolution/closure rate of 5+ tickets per day

• Ability to work within Service Now

• Strong ability to interact with Customers

• Proper Documentation of End User Issues within Service Now

• Backup and Restoration of End User Data