Dev Support Engineer - AI

I am recruiting for a Dev Support Engineer to be based full time on site in Glasgow.

The role falls inside IR35 so you will be required to work through an umbrella company for the duration of the contract.

You will provide Tier 1-2 developer support for approved AI development tools (Claude Code, GitHub Copilot CLI, Cloud Agent, and Q3/Q4 tools such as Codex, Grok Critique, Gemini Code Assist).

You will also have experience of supporting large-scale user onboarding, enablement, and access provisioning across thousands of developers.

You will have hands-on experience using AI-assisted development tools (Claude Code, GitHub Copilot, Cursor, or comparable) in a professional software development environment.

A working knowledge of modern developer workflows: Git, CI/CD, IDEs (VS Code / JetBrains), terminal/shell is essential.

You must have strong troubleshooting and incident-triage skills; comfortable working across operating systems (macOS, Windows, Linux).

Experience supporting a global developer population and working within a ticketing/ITSM platform (ServiceNow, Jira Service Management, or similar).

Please apply ASAP to find out more.