DV Cleared - Senior ITSM Tooling Architect

Senior ITSM Architect

Target Start Date: asap
Recruitment Type: Contractor
Rate: £650pd Inside IR35
Location: Basingstoke (4-5 days per week onsite)
Clearance Required: DV

Overview

As a Senior Information Technology Service Management (ITSM) Tooling Architect you will play a crucial role in ensuring continued delivery excellence in support of our customers Digital Transformation priorities. You will work as part of an Agile team reporting into the Solution Owner to produce design documentation on a wide variety of ITSM tooling solutions which vary in size and complexity. Working alongside a team of dedicated professionals, you will be driven to find better, faster, more effective solutions.

Responsibilities

• Produce design documentation for a wide variety of ITSM tooling solutions.
• Collaboration within an Agile team reporting to the Solution Owner.
• Continuously improving ITSM solutions to support digital transformation initiatives.

Mandatory Skills

Extensive experience in the design, installation, configuration and customisation of various ITSM/ITIL/Service Desk Tooling technologies, ideally including:

• CA Service Desk Manager
• BMC Remedy
• BMC Helix
• ServiceNow
• Cherwell Service Management Software
• Freshworks
• ManageEngine

Extensive experience working within the bounds of ITSM/ITOM/ITIL/eTOM processes, ideally with accompanying certifications (e.g., ITIL v4 certified).

Extensive knowledge and experience designing and implementing highly secure, highly resilient, large scale ITSM tooling solutions for cloud, on-premises and hybrid cloud environments.

Working knowledge of general Information Technology Core infrastructure capabilities including:

• Windows Server technologies
• Active Directory and Group Policies
• SQL and SQL Server Clustering
• PKI Infrastructure and certificate management capabilities

General knowledge of scripting, application development and data manipulation techniques including:

• SQL Scripting
• Powershell
• JavaScript
• REST Web Services
• C#
• Power BI
• SQL Server Reporting

Security Clearance

Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Successful applicants will be required to be security cleared prior to appointment, which can take up to a minimum 18 weeks.

EEO Statement

LA International welcomes applications from all sections of the community and from people with diverse experience and backgrounds.