Dynamics 365 Developer - 6-Month Contract - Inside IR35 - Onsite (Luton)

Dynamics 365 Developer - 6-Month Contract - Inside IR35 - Onsite (Luton)

We are looking for an experienced Dynamics 365 Customer Service/CCaaS Developer to support a large-scale customer service transformation programme.

In this role, you will design, build, customise, and enhance Dynamics 365 Customer Service and Contact Centre as a Service (CCaaS) capabilities, supporting the rollout of new features and customer engagement solutions within a fast-paced enterprise environment.

Key Responsibilities

• Configure and customise Dynamics 365 Customer Service and Omnichannel solutions
• Develop plugins, custom workflows, and PCF controls using C# and .NET
• Support CCaaS functionality and customer contact centre integrations
• Develop solutions using Power Platform, Power Virtual Agents, and Copilot Studio
• Support CI/CD processes using Azure DevOps
• Build and support reporting and analytics solutions using Power BI
• Collaborate with onsite and offshore delivery teams across the wider programme

Key Skills Required

• Strong hands-on Dynamics 365 CRM development experience
• Experience with D365 Contact Centre/CCaaS solutions
• Strong Power Platform development skills
• Experience with Dynamics 365 Customer Service module
• Experience with Power Virtual Agents/Copilot Studio for chatbot and voice solutions
• Strong C# (.NET) and JavaScript development skills
• Azure DevOps CI/CD experience
• Experience with Azure Communication Services and Power BI reporting

Contract Details

• Duration: 6 months
• Determination: Inside IR35
• Location: Onsite - Luton
• Day Rate: Negotiable
• Start Date: ASAP