Ecommerce Support

Our client is a leading distributor of promotional clothing and accessories, supplying businesses, brands, and organisations across the UK and Europe. They partner with well-known global apparel brands to provide a wide range of high-quality products. With a focus on innovation and digital growth, we continue to invest in our e-commerce platforms and technology to make it easier for our customers to do business with us.

An exciting opportunity to join a growing e-commerce team, supporting various web platforms.

This role is ideal for someone with a strong interest in technology, data, and e-commerce. You'll receive hands-on training and support while developing your skills across digital platforms, systems, and customer engagement.

What You'll Be Doing

• Provide first-line support to customers using the e-commerce platforms
• Help customers understand and get the most out of platform features
• Support onboarding of new customers and guide them through setup
• Respond to queries via phone and email in a clear and professional way
• Troubleshoot basic website and system issues, escalating where needed
• Assist with account administration (setups, payments, renewals)
• Work with spreadsheets to support data updates and accuracy
• Support testing of website issues and fixes
• Help identify ways to improve customer usage and experience

What We're Looking For

• Strong communication skills and confidence speaking with customers
• Interest in technology, e-commerce, or digital systems
• Willingness to learn and develop new skills
• Good IT skills and attention to detail
• Problem-solving mindset and a proactive approach
• Positive attitude and ability to work as part of a team
• Good knowledge of Excel

Desirable (Not Essential)

• Graduate in an IT related subject
• Experience working with websites, e-commerce platforms like Shopify, or CMS systems
• Any exposure to customer service or support environments

Why Join Us

• Full training and development in e-commerce and digital systems
• Exposure to platforms such as PIM, ERP, and integrations
• Opportunity to build a long-term career in a growing digital team

Salary will start on £27k this will increase to 30k after 6 months

Hours are 9am - 5.30pm Monday - Friday, this is an office based role.