End User Technical Support

Job Overview

Level 2 Desktop On site Support, Urgent On site Dublin based IT Microsoft Support Engineer that endeavours to become an integral part of our Managed Services Team, working on a dedicated team for a prestigious client Dublin 2, for 5 days per week in office supporting an evolving and exciting multi technology IT environment. The successful contractor will work on and receive exposure to different technologies, Microsoft Servers, Microsoft Exchange, Active Directory, VMWare, Citrix, Cloud (Azure), as well as the latest Microsoft applications & solutions. Pay Rates 195 per day.

This role is based 5 days onsite with our customer in Dublin City Centre.

Key Responsibilities

• Monitoring and Management support and configuration of customer's infrastructure
• Provision accounts and equipment
• Desktop Support for customer
• Supporting Windows Desktops, Outlook, Networks, Ms. Office, O365
• Configuration of Microsoft Server, Exchange, Active Directory
• Maintain and build the current documentation in place
• Hardware troubleshooting
• Interacting with and managing 3rd parties
• Application troubleshooting and support
• Imaging and Deployment
• Manage File Permissions and Access Rights
• Configuration and Support of Mobile Devices

Experience and Qualifications

• 2+ years Working in a deskside support environment (required)
• Application Support - 1st Level
• Windows Servers, Active Directory, Microsoft Exchange, MS Office - Level 1 support
• Office 365 and Virtualization experience advantageous
• Customer Services, Call Handling

Preferred Accreditations

• Microsoft Specialist certification in Windows 10
• A Microsoft MCP for Client or Server OS
• Comptia A+
• Comptia Net+

Call Lindsay O'Leary for further spec details.