Engagement Agent (Telecom)

Job Title: Engagement Agent (Telecom) Location: Dallas, TX Duration: 6 months Rate: $26/hr on W2 Experience: 3-4 years in customer engagement or client management roles. Proven ability to support or manage large scale engagements in telecom or technology environments. Strong communication, negotiation, and stakeholder management skills. Able to manage multiple simultaneous tasks and work effectively under pressure. Familiarity with project management methodologies and tools. Preferred: PMP or similar project management certification. Experience with CRM platforms and customer success systems. Knowledge of telecom industry processes, workflows, and solution models. Serves as a primary point of contact for assigned customer engagements on behalf of the service provider organization. Supports end to end project delivery, ensuring timelines, deliverables, and quality standards are maintained. Builds and maintains strong client relationships that drive satisfaction and service retention. Collaborates closely with internal teams to align delivery and solutions with customer needs. Identifies opportunities for process improvement and potential upsell/expansion of services. Thanks, Kiran Veeraboina Techno-Comp Inc., Ph: x 104