Entry-Level IT Service Management Specialist

Job DescriptionJob Description

Job Title: Entry-Level IT Service Management Specialist
Location: Boca Raton, FL
Duration: Approx. 3-month contract
Employment Type: Contract

We are hiring for the role of Entry-Level IT Service Management Specialist. Below are the key details:

Role Overview

This role supports IT service delivery operations, focusing on improving IT service management processes and ensuring service quality using the ServiceNow platform.

Key Responsibilities

• Support and improve IT Change, Incident, and Problem Management processes
• Assist in managing and resolving incidents, including major incidents
• Analyze workflows and recommend process improvements
• Monitor service performance metrics and prepare reports
• Provide training and guidance on ITSM procedures

Required Skills & Experience

• Experience with IT Change, Incident, and Problem Management
• Knowledge of ServiceNow platform and ITSM workflows
• Understanding of risk assessment, root cause analysis, and incident resolution
• Process improvement experience
• Minimum 2 years of relevant experience

Preferred Skills

• Experience with process optimization and workflow automation

Education

• Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field (or equivalent experience)
• ITIL Foundations Certification required