EUC Refresh Engineer

Title: EUC Refresh Engineer

Contract Duration: Initial 6 months (very likely to extend)

Location: Cambridge - 5 days on site.

About the Role:

We are seeking a highly motivated and skilled EUC Refresh Engineer to join our team supporting a busy client in Cambridge. This role is crucial in ensuring a smooth and efficient refresh of desktop and laptop devices for hospital staff within a complex and demanding hospital environment. You will be working on-site within a busy and dynamic hospital environment, directly with end-users, requiring excellent communication and interpersonal skills alongside technical expertise. This is a fantastic opportunity to make a real difference in supporting the essential work of healthcare professionals. The role is inside IR35.

Key Responsibilities:

• Deployment and Configuration: Deploying and configuring new desktop and laptop devices (hardware and software) according to established standards and procedures. This includes imaging, software installation and peripheral setup.
• Hardware and Software Troubleshooting: Diagnosing and resolving hardware and software issues on end-user devices, escalating complex problems to senior engineers as needed.
• End-User Support: Providing friendly and professional on-site support to hospital staff during the refresh process.
• Asset Management: Accurately recording and tracking hardware assets throughout the refresh process, ensuring proper disposal of old equipment.
• Collaboration: Working closely with other IT teams and hospital staff to coordinate refresh activities and minimize disruption to clinical operations.
• Documentation: Maintaining accurate records of work performed, including hardware and software configurations, troubleshooting steps, and user interactions.
• Adherence to Policies: Following all relevant company policies and procedures, including data security and confidentiality guidelines.

Essential Skills and Experience:

• Proven experience in end-user compute (EUC) device refresh/deployment in a large and complex environment (healthcare experience desirable).
• Strong understanding of desktop and laptop hardware and software, including Windows operating systems, common office applications, and peripheral devices.
• Experience with imaging and deployment tools (eg, SCCM).
• Excellent troubleshooting and problem-solving skills.
• Exceptional communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
• Ability to work independently and as part of a team.

Please let me know if you need any further detail, and I'd be happy to discuss.

Qualifications

• Proven experience in end-user compute (EUC) device refresh/deployment in a large and complex environment (healthcare experience desirable).
• Strong understanding of desktop and laptop hardware and software, including Windows operating systems, common office applications, and peripheral devices.
• Experience with imaging and deployment tools (eg, SCCM).
• Excellent troubleshooting and problem-solving skills.
• Exceptional communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.

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