Field Support Technician

About the Role:

The Field Support Technician at PipeBurst Pro is pivotal in ensuring the flawless performance of our PipeBurst Pro 5 product line, delivering top-tier service to luxury high-rise condominiums and commercial buildings. This role involves extensive travel, up to 75% of the time, to client sites across various locations. The technician will install new, troubleshoot, and maintain PipeBurst Pro 5 systems. Working closely with clients and internal teams, the technician will provide exceptional service, ensuring all technical issues are resolved promptly. The role also includes conducting regular inspections and preventive maintenance to uphold the reliability and performance of PipeBurst Pro 5 systems, contributing significantly to PipeBurst Pro's mission of delivering cutting-edge solutions to high-end properties.

Minimum Qualifications:

• High school diploma or equivalent.
• Proven experience in a technical support or field service role.
• Basic understanding of electronic and mechanical systems.

Preferred Qualifications:

• Associate's degree in a related field or equivalent technical certification.
• Experience with IOT devices or similar smart technologies.
• Previous customer service experience in a technical environment.

Responsibilities:

• Execute on-site installation and repairs of PipeBurst Pro systems.
• Conduct system setup and preparation of PipeBurst Pro systems at PipeBurst Pro's headquarters.
• Perform regular maintenance checks and inspections to ensure optimal performance of installed PipeBurst Pro systems.
• Provide technical support and guidance to clients, including property managers and facility teams in luxury high-rise condominiums and commercial buildings.
• Document all service activities, including repairs, maintenance, and client interactions, using PipeBurst Pro's reporting tools.
• Collaborate with PipeBurst Pro's engineering and support teams to resolve complex technical issues related to PipeBurst Pro systems.

Skills:

The Field Support Technician must possess strong problem-solving abilities to diagnose and resolve issues with PipeBurst Pro systems efficiently. Effective communication skills, punctuality, and professionalism are essential for interacting with high-end clients and internal teams, ensuring clear and professional guidance. Attention to detail is critical for accurately documenting service activities and performing thorough maintenance tasks. Preferred skills include familiarity with PipeBurst Pro systems or similar technologies, enhancing the technician's ability to deliver specialized services. A blend of technical expertise and interpersonal skills will enable the technician to excel in delivering exceptional support to PipeBurst Pro's clients in luxury and commercial settings, driving the success of our PipeBurst Pro product line.

Expected Salary Range:

Hourly position starting between $23 - $27 per hour; approximately $47,000 to $56,000 annually. Overtime expected while traveling.

Benefits:

Medical plans through United Health Care

o 5 plans to choose from, 2 are paid 100% by the company for the employee.

Dental plans through Aetna Dental

o 2 plans to choose from, 1 is paid 100% by the company for the employee.

Vision Plan through VSP

Life and Disability plans

Company matched 401K

2 weeks PTO, 7 paid Holidays, Additionally we are closed between Christmas and New Years holidays (fully paid).