Fraud Service Advisor

Fraud Service Advisor - Glasgow (City Park)

Full-Time Permanent 26,000 - 28,500
Ready to step into a role where you genuinely make a difference every single day?
We're looking for Fraud Service Advisors to join a dynamic, fast-growing team based in Glasgow City Park. This is more than just a job - it's your opportunity to protect customers, outsmart fraudsters, and build a rewarding career in financial services.

As a Fraud Service Advisor, you'll be on the frontline helping customers when they need it most. Whether it's stopping suspicious transactions, supporting vulnerable individuals, or providing reassurance during stressful situations, your role will have real impact.
If you enjoy problem-solving, speaking to people, and working in a supportive, high-energy environment - this could be the perfect next step for you.

What You'll Be Doing

As a Fraud Service Advisor, you will:

• Be the first point of contact for customers reporting fraud or suspicious activity
• Investigate unusual transactions and take action to prevent financial loss
• Support and guide customers through potentially stressful situations with empathy and professionalism
• Make confident decisions on payments based on fraud risk assessments
• Educate customers on how to stay safe and avoid scams
• Handle sensitive conversations, including supporting vulnerable customers
• Ensure all actions meet strict regulatory and compliance standards
• Take full ownership of queries, aiming for first-call resolution every time

What We're Looking For

We're looking for someone who is motivated, customer-focused, and ready to make an impact:

• At least 18 months' experience in a UK banking or financial services environment
• Strong communication skills with a natural ability to build rapport
• Confident understanding of banking processes and terminology
• A sharp eye for detail and strong problem-solving ability
• Comfortable handling sensitive or challenging conversations
• Ability to thrive in a fast-paced, high-volume environment
• A proactive mindset with strong decision-making skills

Salary & Benefits

• 26,000 - 28,500 (depending on experience)
• Overtime opportunities to boost your earnings
• 28 days holiday (including bank holidays)
• 10% discount on local bus travel
• Pension scheme
• Employee wellbeing support (including GP access, financial advice & mental health resources)
• Cycle to Work scheme
• Access to exclusive discounts and reward programmes

Working Hours

• 40 hours per week (full-time, permanent)

Training:

• 2 weeks on-site in Glasgow
• Monday - Friday, 09:00 - 18:00

After Training:

• On-site shifts: 10:00 - 19:00
• After 3 months: opportunity to move to hybrid or home working
• Shift patterns between 10:00 - 23:00, Monday - Sunday

Please note: No holidays can be taken within the first 6-8 weeks during training and onboarding.

Why Join Us?
This is your chance to build a career where your skills truly matter. As a Fraud Service Advisor, you won't just be doing a job - you'll be protecting people, solving real problems, and growing within a supportive team that values what you bring.

Disclaimer
CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.

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