Growth Specialist

Growth Specialist

Position: Full Time, Hourly, Non exempt

Job Title: Growth Specialist

Reports to: Head of Growth

Location: Cleveland, OH (Hybrid option available after completion of successful probationary period)

Hourly Rate: $20-$23 per hour

DigitalC is a nonprofit technology social enterprise headquartered in Cleveland that has built and now operates America's fastest-growing community-based broadband network. Our purpose is simple: we connect people. We deliver high-speed home internet and digital skills training at citywide scale in neighborhoods long underserved by traditional providers-proving that a nonprofit model can outperform legacy telecom approaches. In only 18 months, we completed the buildout of a citywide network and connected thousands of households, establishing what is now recognized nationally as The Cleveland Model.

Our mission is to bridge the digital divide-for good-by pairing world-class infrastructure with the systems and support residents need to fully participate in the digital age. We treat broadband access not as the foundation for opportunity, stability, and growth. Our vision is to change the world, one connection at a time.

Job Summary:

The Growth Specialist will play a key role in expanding access to high-speed home internet across Cleveland by helping new customers subscribe to Canopy, DigitalC's internet service. This role will focus on high-volume outbound calling, community outreach, and lead follow-up to identify potential subscribers and guide them through the process of signing up for service. The Growth Specialist will work closely with the Customer Experience and Installation teams to ensure customers understand installation requirements and experience a smooth onboarding process. Success in this role will require strong communication skills, persistence, task orientation, and a genuine interest in helping connect Cleveland residents to superior internet service that supports work, education, and daily life.

Responsibilities:

• Contact potential customers from a provided list to introduce Canopy home internet services and schedule installations.
• Conduct high-volume outbound calls to follow up on leads generated from marketing campaigns and community outreach.
• Utilize sales tools such as HubSpot with Serviceability Score (Serviceability Tool) to prioritize high-scoring leads, and eliminate those not qualifying.
• Engage in strategic community outreach to promote DigitalC's services, including attending local events, door-to-door outreach, and partnerships with local organizations.
• Conduct basic market and competitor research to better understand customer needs and position Canopy as a strong solution.
• Build rapport with potential customers, explain service benefits, and address concerns or objections.
• Guide customers through the process of signing up for Canopy's internet service, ensuring they understand installation requirements and what to expect during the installation process.
• Proactively schedule installations and coordinate with internal teams to ensure timely service delivery.
• Address customer concerns to reduce last-minute cancellations and improve conversion rates.
• Provide excellent customer service to maintain customer satisfaction and support long-term relationships.
• Meet outreach and subscriber growth targets through direct outreach and follow-up activities.
• Track sales activity, customer interactions, and outcomes in HubSpot and provide regular reports to leadership.
• Perform other related duties as needed to support team operations, customer growth initiatives, and organizational goals

Qualifications:

• Proven experience in sales, customer engagement, community outreach, or a related role.
• Strong phone communication skills and comfort with high-volume outbound calling.
• Familiarity with sales tools such as HubSpot or other CRM systems is preferred.
• Ability to effectively manage customer relationships and address objections or concerns.
• Self-motivated with a goal-oriented mindset and the ability to work independently.
• Comfortable working in a fast-paced, mission-driven environment.
• Basic knowledge of market research and competitor awareness is a plus.

Benefits:

We offer a comprehensive benefits package to support your health, financial security, and time away from work.

• Medical coverage for all full-time employees, with dental and vision coverage fully paid for employees and their dependents.
• Employer paid short and long term disability, life insurance, and AD&D coverage.
• 401(k) plan with a competitive company match.
• Generous paid time off, including vacation and paid holidays.

DigitalC is an equal opportunity employer and does not discriminate in employment with regard to race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service or any other characteristic protected by law.

I understand that DigitalC is an at-will employer and neither the completion of this application nor any other part of my consideration for employment establishes any obligation for DigitalC to hire me. If I am hired, I understand that either DigitalC or I can terminate my employment at any time and for any reason, with or without cause and without prior notice. I understand that no representative of DigitalC has the authority to make any assurance to the contrary.

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