M
GTM Systems, Senior Manager
Mews Systems
Contract
Remote friendly (Not Specified)
United Kingdom
£80,000 - £100,000 GBP daily
It's true. At Mews, we dream big. As a Hotel Tech unicorn valued at $1.2b, we're propelling new-generation cloud technology within global hospitality.With our industry-leading property management solution, we're enabling the world's most revolutionary hospitality brands to accelerate their digital transformation.
We're on the lookout for ambitious, tenacious and passionate people who want to join the next generation of innovators and disrupt the hospitality industry with us. Sound good so far? Keep reading and tumble down the Mews rabbit hole
About the role First things first: you want to know what you're actually applying for. It's impossible to capture every nuance of a role - especially at a rapidly growing company like Mews - but if we had to distill it down to a job description (which we do because this is a job description), it would be this:
Mews is hiring the GTM Systems, Senior Manager to architect,buildandgovernthe systems that power our globalrevenueengine. This leader will bring engineering disciplinetoourapproachto building systems,processesand workflows aroundSalesforce, Gainsight, Nue, Gong, Clay, HubSpot, and our data platformand should continuously be seeking opportunities to integrate AI for enhanced productivity and insights.Their north star should bemaintaininghigh-complexity logic with near-zero admin.
You will sit inRevOpsand partner tightly with Sales, Marketing, Customer Success, Financial Systems,FinOpsandProductto design a robust end-to-end architecture, modernize integrations, and build the foundation for a GTM Engineering function.
Your mission, should you choose to accept it: To be eligible for this position, you must be based in one of the following US states: Arizona, California, Colorado, Florida, Georgia, Illinois, Kansas, Massachusetts, Montana, Nevada, New Jersey, New York, North Carolina, Ohio, Oregon, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Wisconsin.
Lead the redesign and implementation of the systems that matter most for Mews' growth:
No matter where you're based, you'll enjoy:
Participation in our company share program
Best-in-class parental leave (6 months fully paid for primary caregivers, 2 months for secondary, available within your first year)
Unlimited paid holiday (yes, really)
Work from anywhere - enjoy the flexibility to work from other countries for a few weeks each year through our compliant and flexible Workation policy.
Relocation options available after 1 year
One-off home office setup budget to make your workspace your own
Monthly working-from-home and healthcare allowances (where local healthcare benefits are not available)
We also tailor benefits to each location - from regional healthcare coverage to team events, socials, and other perks that make Mews life special wherever you are.
Because at Mews, growth, balance, and belonging aren't just words, they're how we work.
Who is Mews? We want to get to know you, so it's only fair we tell you a little bit about ourselves first.Mews has been transforming hospitality since 2012. What began in a single hotel in Prague now powers thousands of hotels around the world, as they pursue their mission to develop transformational solutions for brands and create remarkable experiences for guests.
Since the beginning, Mews embraced being different. Mews is not simply a property management system, but a connected hospitality cloud with products across the hotel ecosystem and more integrations than anyone else.
From global hospitality brands to independent properties, hoteliers join Mews because they recognize the power of innovation. They understand that they can benefit from hotel tech that drives efficiency, maximizes revenue, and improves guest happiness.
Powering over 5,000 customers across more than 85 countries, Mews Hospitality Cloud is designed to streamline operations for modern hoteliers, transform the guest experience and create more profitable businesses.
Ranked 24th in the FT 1000 list of the fastest-growing European companies in 2021, Mews has been recognized as the Best PMS by industry peers at the HotelTechAwards in both 2020 and 2024, consistently earning acclaim. Mews also achieved finalist status in 2021 and 2022. What's more, we take immense pride in being listed among the Best Places to Work in Hotel Tech during those same years and again this year . click apply for full job details
We're on the lookout for ambitious, tenacious and passionate people who want to join the next generation of innovators and disrupt the hospitality industry with us. Sound good so far? Keep reading and tumble down the Mews rabbit hole
About the role First things first: you want to know what you're actually applying for. It's impossible to capture every nuance of a role - especially at a rapidly growing company like Mews - but if we had to distill it down to a job description (which we do because this is a job description), it would be this:
Mews is hiring the GTM Systems, Senior Manager to architect,buildandgovernthe systems that power our globalrevenueengine. This leader will bring engineering disciplinetoourapproachto building systems,processesand workflows aroundSalesforce, Gainsight, Nue, Gong, Clay, HubSpot, and our data platformand should continuously be seeking opportunities to integrate AI for enhanced productivity and insights.Their north star should bemaintaininghigh-complexity logic with near-zero admin.
You will sit inRevOpsand partner tightly with Sales, Marketing, Customer Success, Financial Systems,FinOpsandProductto design a robust end-to-end architecture, modernize integrations, and build the foundation for a GTM Engineering function.
Your mission, should you choose to accept it: To be eligible for this position, you must be based in one of the following US states: Arizona, California, Colorado, Florida, Georgia, Illinois, Kansas, Massachusetts, Montana, Nevada, New Jersey, New York, North Carolina, Ohio, Oregon, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Wisconsin.
- Own the multi-year GTM systems architecture with Salesforce as the operational hub and Nue as the quote-to-cash backbone.
- Define andmaintaina unified GTM data model and event contract spanning Salesforce, HubSpot, Gainsight, Nue, and Databricks.
- Establish scalable integration patterns and performance SLAs across all GTM tools.
Lead the redesign and implementation of the systems that matter most for Mews' growth:
- Leadlifecycle&routing: HubSpot Salesforce MQL criteria, scoring, SLAs, SDR routing, re-MQL logic.Building an engine to maximize conversion and minimize time to first touch.
- CPQ & ordering: Nue quote templates, catalog structure, pricing logic, approvals, activation workflows, change-orders, and churn-per-product automation.
- Account hierarchy & identity: Resolveparent-child entityidentitiesspecific to hospitalityand product-level status gaps, enforce deduplications
- Renewals & churn: Build per-product lifecycle and CS workflows; integrate Gainsight and Salesforce for onboarding and handovers.
- Omnichannel service: Ada(chatbot)optimization,Aircallintegration, routing, andcaseflows.
- Attribution, scoring & intelligence: Operationalize Gong signals and Clay enrichment into next-best-action workflows and forecasting models.
- Define,implementand enforce engineering best standardsincludingCI/CD, code review, branching strategies, CI/CDand environment progressions
- Implement automated end to end regression testing across tools like Salesforce, HubSpot and Nue with clear coverage requirements and pre-release checks.
- Define andmaintaincore architectural patterns for automation, reusability,integrations,and data contracts.
- Own reliability for all GTM integrations and mission critical products by setting up SLOs, building monitoring and managing incidentresponsesand RCA workflows.
- Enforce secure, auditable permission models and compliance controls in partnership with Security and IT.
- Track and improvedelivery ofmetrics such as cycle time, throughput, and time-to-recovery.
- Set capacity allocation across KTLO, stability and roadmap work to ensure predictable delivery.
- Run a structured intake,prioritization,and estimation process with transparent communication of decisions.
- Leada9person GTMBusinessSystems teamincluding a 5 person Salesforceteam(1 manager, 2 admins, 1 developer and 1 solution architect), a 2 person Gainsightteam, and 2teammembers acrossCommercialand Supporttools
- Help control a 2M budget for tools across the GTM Business Systems stack
- Work directly with stakeholders inCommerical, CS and Marketing to receive, scope and prioritize requests that relate to any GTM business systems, sharing roadmaps and timelines on a quarterly cadence
- Partner with Marketing Ops,Commercial andCustomer Ops,GTMdata analysts, and Financial Systems,FinOpsand Product,on shared workflows and data contracts.
- Work directly with end users as well as collaboratewith theenablementteamto champion tool usage
- Partner with Security/IT to enforce role-based access, auditability, and compliance across GTM systems.
- Own tool selection, license strategy, and build-vs-buy evaluations; negotiate vendor terms with Procurement.
- 7+ years in Revenue Operations systems architecturewith leadership experience growing or managing a systems/engineeringteam.
- Expert in Salesforce architectural patterns and Apex; advanced CPQ (Nue) configuration incl. pricing rules and approvals. Proficient with HubSpot multi-account architecture andGainsight CTA/configuration. Have either built Salesforce instances from scratch or scaled them to 300+ user instances with sophisticated product and data pipeline integrations.
- Are passionate about integrating AI into business process and have experience implementing AI solutions tobusiness processes
- Hands-on experience with at least two of: Nue (CPQ), HubSpot (multi-account), Gainsight, Clay, Gong .
- Proven ability to redesign complex workflows (lead lifecycle, CPQ, renewal flows, routing, onboarding).
- Experienceestablishingengineering practices in a GTM context (CI/CD, version control, code review, sandbox strategy).
- Track recordofeliminatingdata quality issues at scale-dedupe, enrichment, identity resolution.
- Thrive in unstructured environments and love bringing order to chaos.
- Experience with Business Central, financial systems, and middlewareintegrations.
- Background in high-volume quote-to-cash systems or multi-product billing architectures.
No matter where you're based, you'll enjoy:
Participation in our company share program
Best-in-class parental leave (6 months fully paid for primary caregivers, 2 months for secondary, available within your first year)
Unlimited paid holiday (yes, really)
Work from anywhere - enjoy the flexibility to work from other countries for a few weeks each year through our compliant and flexible Workation policy.
Relocation options available after 1 year
- Monthly "EDGE" time - dedicated to Explore, Develop, Grow, and Elevate yourself
One-off home office setup budget to make your workspace your own
Monthly working-from-home and healthcare allowances (where local healthcare benefits are not available)
We also tailor benefits to each location - from regional healthcare coverage to team events, socials, and other perks that make Mews life special wherever you are.
Because at Mews, growth, balance, and belonging aren't just words, they're how we work.
Who is Mews? We want to get to know you, so it's only fair we tell you a little bit about ourselves first.Mews has been transforming hospitality since 2012. What began in a single hotel in Prague now powers thousands of hotels around the world, as they pursue their mission to develop transformational solutions for brands and create remarkable experiences for guests.
Since the beginning, Mews embraced being different. Mews is not simply a property management system, but a connected hospitality cloud with products across the hotel ecosystem and more integrations than anyone else.
From global hospitality brands to independent properties, hoteliers join Mews because they recognize the power of innovation. They understand that they can benefit from hotel tech that drives efficiency, maximizes revenue, and improves guest happiness.
Powering over 5,000 customers across more than 85 countries, Mews Hospitality Cloud is designed to streamline operations for modern hoteliers, transform the guest experience and create more profitable businesses.
Ranked 24th in the FT 1000 list of the fastest-growing European companies in 2021, Mews has been recognized as the Best PMS by industry peers at the HotelTechAwards in both 2020 and 2024, consistently earning acclaim. Mews also achieved finalist status in 2021 and 2022. What's more, we take immense pride in being listed among the Best Places to Work in Hotel Tech during those same years and again this year . click apply for full job details