Head of Enterprise Technical Services

Interim Head of Enterprise Technical Services

Reading or Havant (Hybrid)
6-Month Contract (Inside IR35)
Competitive Day Rate

Overview

We're supporting a leading utilities organisation in the search for an Interim Head of Enterprise Technical Services to provide critical leadership during a period of transition.

This is a senior, Director-level role with end-to-end accountability for enterprise IT and OT services that underpin essential infrastructure. You'll play a key role in ensuring operational stability, resilience, and service continuity across a complex technology estate.

The Opportunity

This is a hands-on leadership assignment, not an advisory role. You will step in to lead from the front, taking ownership of live services and acting as the senior decision-maker during major incidents.

Key Responsibilities

• Own the day-to-day operation and resilience of enterprise technology services, including:
  • Cloud platforms
  • Infrastructure & datacentres
  • Networks & connectivity
  • End User Services
  • IT/OT integration
• Act as senior operational authority during major incidents
• Lead and manage senior Heads of Function across Cloud, Platforms, and End User Services
• Oversee a multi-supplier/SIAM operating model, ensuring performance and accountability
• Manage operational risk, service performance, and regulatory compliance
• Work closely with senior stakeholders across Technology, Security, Commercial, and Finance
• Ensure a smooth and structured transition to a permanent hire

What We're Looking For

Essential

• Proven experience operating at Director or Head-of level in enterprise environments
• Strong background in IT operations, infrastructure, and cloud services
• Experience in regulated, safety-critical, or high-availability environments (eg utilities, energy, telco)
• Track record of leading large-scale technical teams and senior leaders
• Experience owning major incidents and high-risk operational decisions
• Strong supplier and service management experience (multi-vendor environments)
• A hands-on, accountable leadership style

Desirable

• Experience in utilities or Critical National Infrastructure (CNI)
• Exposure to IT/OT convergence
• Experience working within SIAM or complex supplier ecosystems
• Prior interim leadership assignments

Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.