Head of Events

Head of Events - Delivery & Systems

Location: Flexible Blackpool Head Office or primarily home-based, with occasional travel to the Blackpool office as and when required

Reports to: Head of Business & Stakeholder Engagement
Direct Reports: 6 Event Co-ordinators

Salary - £51,545 plus competitive benefits

The Role

Were looking for a dynamic and commercially focused individual to drive the success of FSBs events strategy

This is a key leadership role where youll take ownership of our online events and webinars, while leading a dedicated team of event co-ordinators supporting online and local in-person delivery. Youll play a pivotal role in ensuring high-quality event delivery, driving commercial outcomes and maximising commercial opportunities.

What will you do?

This is an interesting and varied role. The successful candidate will:

• Lead the delivery of FSBs events strategy, ensuring alignment with organisational goals
• Manage, coach and develop a team of Event Co-ordinators to deliver against KPIs and performance targets
• Oversee all online events and webinars, ensuring a seamless and engaging experience from start to finish
• Manage and optimise the events software platform,working closely with IT to continuously improve performance and functionality.

Build strong relationships with internal teams, sponsors and external partners to maximise delivery and impact.

• Support the high-quality delivery of in-person events alongside field teams
• Develop and maintain event policies, guidance, GDPR compliance and customer processes
• Drive income generation, lead generation and member retention through the events programme.
• Handle event-related enquiries and complaints with a focus on excellent customer service

Monitor performance, analyse insights and use data to continuously improve outcomes

• Manage budgets in line with departmental requirements

About You

You combine strategic thinking with strong operational leadership and have a passion for delivering high-quality events and exceptional customer experiences.

Essential experience and skills:

• Proven experience leading and delivering an events strategy at a strategic level, including KPI management
• Experience managing and motivating remote teams effectively
• Strong background in digital events platforms and systems management
• Experience delivering or supporting but online and in-person events
• Excellent communication and stakeholder management skills

• Experience handling customer enquiries and resolving complaints

• Ability to create engaging event marketing content for digital and local channels
• Strong organisational skills with the ability to manage multiple priorities and deadlines
• Competence in management information systems and Microsoft Office

Desirable:

• Event management or leadership qualification
• Experience working in a remote or home-based environment
• Understanding of the needs and challenges faced by small businesses

Personal Attributes

• Excellent communication and relationship-building skills
• Collaborative leadership style with the ability to influence across teams
• Proactive, solutions-focused approach
• High standards and a passion for delivering excellence
• Flexible and adaptable mindset

Additional Requirements

• Willingness to travel across the UK, including occasional evenings and weekends
• Full UK driving licence and access to a suitable vehicle for business use
• A suitable home office environment aligned to the needs of the role

Why Join Us?

At FSB, youll be part of a purpose-driven organisation making a real difference to small businesses across the UK. We offer a supportive and flexible working environment where your ideas and leadership will have a tangible impact.

What We Offer

In addition to a fulfilling career with FSB,?youll?also?benefit?from:

• 26 days holidays per year plus bank holidays with the?option?to buy 3 days with your Annual Flex Pot

• Annual Flex Pot to spend on benefits including?additional?pension,?additional?holidays,?additional?critical illness cover,?additional?life cover, cycle to work scheme and discounted gym membership

• Health cash plan ?(Access to claim back?numerous?benefits, including towards dental treatment, optical, chiropody, physiotherapy, counselling,?health?and wellbeing)

• Critical illness and income protection insurance

• Enhanced Maternity and Paternity Pay

• Access to an employee?assistance?programme and mental health first aiders

• Group Personal Pension (GPP)

Applicable on completion of probationary period and subject to terms

Why Join Us?

Youll be part of a supportive, innovative team where your expertise will directly influence the quality and success of key systems and services. Were passionate about continuous improvement, investing in our people, and delivering real value to the business.

Since 1974, the Federation of Small Businesses (FSB) has been the trusted voice of millions of small businesses and self-employed individuals across the UK.

We are dedicated to helping our members start, run, and grow their businesses with confidence. Through expert advice, market-leading benefits, and tailored local support, we empower entrepreneurs at every stage of their journey.

We also champion the interests of small businesses by campaigning on the issues that matter most ensuring their voices are heard where it counts and driving positive change across the business landscape.

How to apply

All applications to be received by?12 July 2026. Any applications received after this date will be held on file for a maximum of 6 months and reviewed if the first round of applicants?are?unsuccessful.

To apply for this role please include your CV and covering letter detailing how you meet the essential criteria.

Additional Information?

All applicants must be able to provide at interview stage their highest education certificates as listed on their CV and verification of their eligibility to work in the UK.

As an equal?opportunities?employer, FSB is committed to the equal treatment of all current and prospective employees and does not condone discrimination?on the basis of?age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We believe there is?a strong case?for the Equality, Diversity and Inclusion agenda and aspire to have a diverse and inclusive workplace, where all employees can bring their whole self to work. We strongly encourage suitably qualified applicants from a range of backgrounds to apply and join FSB.

Applicants are advised to?apply early. We reserve the right to close a vacancy prior to the closing date if a high number of applications are received. If you are successful and short listed for interview you will be contacted by email.

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