Help Desk Support Specialist

Help Desk Support Specialist / IT Coordinator (Contract-to-Hire)

Role Overview Our client, a prestigious independent college-preparatory school in Central Florida, is seeking a customer-service-oriented Help Desk Support Specialist. This is a 4-month contract-to-hire position, providing a clear path to permanent employment for a professional who excels in Level 1 technical support and enjoys a collaborative academic environment.

Key Responsibilities

• Direct Technical Support: Act as the primary point of contact for students, faculty, and staff to resolve hardware, software, and A/V issues.
• System Lifecycle Management: Perform diagnostics on laptops and desktops; coordinate necessary repairs, upgrades, and imaging following industry best practices.
• Asset & Ticket Tracking: Maintain an accurate school-wide inventory and manage equipment requests through the school's ticket management system.
• Agile Service Delivery: Respond rapidly to technical requests, adjusting priorities as needed to minimize downtime in the classroom.
• Process Innovation: Collaborate with the IT team to identify recurring technical trends and suggest proactive solutions for system improvements.
• Campus Event Support: Assist with technical configurations for special school events and the deployment of new software or cloud platforms.

Qualifications & Skills

• Education: Bachelor's Degree is required.
• Experience: 2-3 years of professional help desk or IT support experience. Experience within an educational setting is highly desired.
• Technical Proficiency: Strong familiarity with cloud-based services (Google Workspace, Microsoft Office 365, Canvas).
• Knowledge of device imaging technologies and network account administration.
• A+ or Network+ certifications are highly desirable.
• Communication Style: Must have a warm, patient, and approachable manner that reflects the supportive environment of the school.
• Physical Capability: Ability to lift and move technology equipment up to 50 lbs and remain mobile across a large campus.

Compensation & Contract Details

• Term: 4-Month Contract-to-Hire.
• Pay: Negotiable, based on experience and certifications.
• Schedule: Full-time, with occasional after-hours support for school events.

Compliance Requirements

• Must successfully pass a Jessica Lunsford Level II background check.
• Must pass a pre-employment drug screening.
• Must be comfortable and professional working in an environment with children.