HR Services Team Lead

HR Services Team Lead

Location: Glasgow (Hybrid)
Contract: 6 Months

We are looking for an experienced HR Services Team Lead to join a dynamic HR function on an initial 6-month contract. This is an excellent opportunity to lead a high-performing HR Services team, ensuring the delivery of an exceptional employee experience while supporting business transformation and continuous improvement initiatives.

The successful candidate will lead, coach, and develop a team of HR Advisors and Administrators, overseeing the delivery of HR advice and support across the employee lifecycle. You will play a key role in driving service excellence, managing operational performance, and supporting the implementation of key HR initiatives.

Key Responsibilities

• Lead, coach, and develop a team of HR Advisors and Administrators.
• Plan, prioritise, and manage team workloads to ensure service levels and SLAs are consistently achieved.
• Monitor service delivery, identify risks, and implement effective mitigation plans.
• Manage first-line escalations relating to HR processes, policies, employee relations, and employment legislation.
• Oversee end-to-end payroll activities.
• Build and maintain strong relationships with internal stakeholders.
• Support the successful delivery of HR projects and transformation initiatives.
• Lead by example, fostering a positive, collaborative, and high-performing team culture.
• Manage the performance, development, and engagement of approximately six direct reports.
• Produce and analyse weekly and monthly performance reports.
• Review, document, and continuously improve HR processes to enhance efficiency and employee experience.

Skills & Experience

• Proven experience leading or supervising HR or shared services teams.
• Strong ability to manage multiple priorities in a fast-paced environment.
• Experience delivering against service level agreements (SLAs) and operational KPIs.
• Excellent understanding of HR policies, procedures, and UK employment legislation.
• Experience handling complex HR queries and employee relations issues professionally and confidentially.
• Strong knowledge of HR systems with the ability to extract, analyse, and report on data.
• Excellent written and verbal communication skills with the ability to influence stakeholders at all levels.
• Resilient and adaptable, with experience leading teams through periods of change.
• Degree or CIPD qualification is desirable.

Key Performance Indicators

• Achievement of SLAs, First Contact Resolution (FCR), and customer experience measures.
• Team engagement and performance metrics.
• Stakeholder satisfaction, escalations, and customer feedback.
• Delivery of HR initiatives and project milestones.

If you are an experienced HR leader with a passion for operational excellence and people leadership, we'd love to hear from you.

To find out more about the role please send through your CV to (url removed)

Project People is acting as an Employment Business in relation to this vacancy.