Implementation Project Manager - Remote

Client Implementation Project Manager

Genesis10 is currently seeking a Client Implementation Project Manager with PBM, TPA/Commercial experience for a remote position with a major healthcare company. This is a 6-month contract opportunity. Pay range: $55- $65 per hour.

This role will oversee all aspects of direct commercial and TPA market client implementations. The primary focus will be managing the implementation objectives by applying a clearly defined project management approach to support the organization's strategic direction and growth in the PBM industry. This position can be performed remotely from anywhere within the U.S.

Responsibilities:

• Manage and lead new commercial and TPA market implementations
• Develop detailed work plans, schedule estimates, resource plans, status reports, and implementation priorities
• Direct and coordinate the teams of operations, business, product, and technical contributors to ensure the on-time and successful delivery of properly scoped high-quality project requirements
• Ensure factual, timely, and quality implementation tracking, analysis, reporting, and communication strategies are utilized using established policies & procedures
• Responsible for leading complex workstreams which could include Operations Readiness (Member Services/System Access & Training/Vendor Transition/Reporting/Pharmacy Helpdesk) and Eligibility
• Ensure Service Now (SN) automated workflow tool updates are timely and meet QA standards to ensure 100% accuracy per timeline for each implementation
• Review deliverables and ensure adherence to quality standards, implementations, and team performance measurements
• Obtain signoffs on all deliverables from key internal & external project stakeholders
• Recommend and take necessary actions to direct the analysis and solutions of problems; escalate when needed
• Ensure developed solutions match client requirements
• Partner with Account Management to ensure all implementation items are tracked, documented, and closed in agreement with the client intent
• Lead cross-functional quality initiatives centered on improving the implementation process

Requirements:

• Bachelor's degree (or equivalent experience)
• 2+ years of experience in PBM or the pharmacy industry
• 2+ years of implementation or large healthcare project management experience
• Experience in influencing internally and externally, driving cross-functional collaboration, and negotiating solutions
• Independent contributor with the ability to multi-task, work with leaders and ensure client satisfaction
• Must be willing to work through year-end holiday season (Christmas week/NYE/New Year's Day) as necessary to address client go-live issues and support cross-functional teams

If you have the described qualifications and are interested in this exciting opportunity, please apply!