Income Collection Advisor

A Housing Association is currently looking for an Income Collection Advisor on a temporary basis for about 3 months

Key responsibilities are as follows

Overseeing and supporting with rent collection

Working closely with your colleagues in Operations to maximise income, identifying trends and patterns and ensuring compliance with income collection processes

Passionate about sustaining tenancies, managing rent and service charge accounts across mixed tenure portfolios, preventing and reducing arrears through early intervention and support and acting as a key point of contact for residents experiencing financial difficulty

Maximise income collection while maintaining a compassionate, resident-centred approach

Support residents to live well, remain in their homes and resolve arrears sustainably

Ensure accurate, transparent and timely management of rent and service charge accounts

Build and strengthen relationships internally to support tenancy sustainment

Provide expertise in income collection to support residents

Strengthen & build relationships with local authorities and other partners to maximise income collection and reduce arrears

Ensure a consist approach across the business to income collection, providing excellent services for all residents

Be passionate and committed to placing our residents at the heart of income collection and find solutions wherever possible

Collaborate to resolve difficult and complex cases and support colleagues to find solutions

Build strong relationships with external partners to understand and access funding available to support tenancy sustainment.

This role is hybrid, two days in the office.

PAYE 20.84 Umbrella 27.56

Essential requirements

Must have done the same role for a Housing Association

Excellent interpersonal and verbal and written communication skills.

In depth knowledge and experience of rent collection process and procedure.

Knowledge of welfare benefits and affordability assessments

Must be immediately available or on short notice