Income Officer

Income Officer - 6 Month Agency Contract
Role: Income Officer
Rate: £18.45 per hour
Contract: 6 Months (Agency)

About the Role
We're looking for an experienced Income Officer to join a busy housing team on a 6-month agency contract. You'll be responsible for managing rent arrears from early intervention through to legal enforcement, so we're looking for someone who can hit the ground running.
Experience using NEC Housing Management System would be a significant advantage.

Key Responsibilities

• Manage a caseload of rent arrears, taking prompt and appropriate recovery action.
• Contact customers by phone, email, letter and home visits to negotiate repayment plans.
• Maximise rental income through effective arrears management.
• Prepare legal documentation and represent the organisation at court and evictions where required.
• Ensure compliance with the Pre-Action Protocol for Social Landlords.
• Liaise with the DWP, Housing Benefit teams and other agencies to secure payments.
• Work with internal and external partners to support customers in sustaining their tenancies.
• Maintain accurate records using the Housing Management System.
• Deliver excellent customer service while achieving arrears recovery targets.

What We're Looking For

• Previous experience as an Income Officer or in rent arrears recovery within social housing.
• Strong knowledge of housing legislation, welfare benefits and arrears recovery processes.
• Experience taking rent arrears cases through the legal process, including court attendance.
• Excellent negotiation and communication skills.
• Competent with Microsoft Office and housing management systems.
• Experience with NEC Housing Management System is highly desirable.
• Full UK driving licence and willingness to travel.
• Basic DBS check required.

Interested?
To apply or find out more, contact Carol Jones: