Income Recovery Officer

Income Recovery Officer

Location: Hornchurch, Essex (Hybrid - 1 day office / 4 days WFH)
Hourly Rate: 19 per hour PAYE or 24.74 per hour Umbrella
Duration: 3-month contract (with scope for extension thereafter)

The Opportunity

We're currently supporting our public sector client in recruiting an experienced Income Recovery Officer to join their busy Housing Team.

This is a fantastic opportunity to play a key role in maximising rental income, reducing arrears, and supporting tenants in sustaining their tenancies within a supportive and forward-thinking local authority.

With a flexible hybrid model (just 1 day per week in the office), this role offers a great balance of autonomy and collaboration.

The Role

As an Income Recovery Officer, you will be responsible for managing a caseload of rent accounts and taking appropriate action to recover outstanding debt, including legal action where required.

You will act as a key point of contact between tenants, the Council, and external partners, helping to deliver a professional, efficient, and customer-focused income recovery service.

Key Responsibilities

• Manage rent arrears cases from early intervention through to legal action
• Maximise rent collection and minimise arrears across housing stock
• Prepare legal documentation and attend court hearings as required
• Conduct tenant interviews, correspondence, and home visits
• Provide advice and support to tenants to help sustain tenancies
• Refer vulnerable tenants to relevant support services (e.g. welfare, debt advice)
• Work closely with internal teams (e.g. Housing, ASB, Benefits) to deliver joined-up solutions
• Monitor accounts, analyse arrears trends, and take appropriate action
• Maintain accurate records and case management systems
• Contribute to continuous improvement within the Income Recovery Team

About You

We're looking for someone who can confidently manage a challenging caseload while maintaining a customer-focused and empathetic approach.

Essential Experience

• Proven experience in rent income management or housing income recovery
• Strong background in debt recovery, including legal processes and court attendance
• Experience managing complex casework
• Confident dealing directly with the public

Knowledge & Skills

• Good understanding of:
• Rent arrears recovery processes
• Legal notices and court procedures
• Landlord & tenant law (ideally within a local authority setting)
• Knowledge of welfare benefits, debt advice, or tenancy sustainment (desirable)
• Strong communication and negotiation skills
• Excellent organisational skills and ability to manage your own workload
• Competent with IT systems and databases

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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