Indirect Business Development Manager

Job DescriptionJob Description

The Indirect Lending Business Development Manager supports the growth and strategic development of the credit union's indirect lending program. This position works with department leadership to expand dealer relationships, strengthen partnerships, and drive production volume through indirect channels. Primary responsibilities include identifying new opportunities, negotiating agreements, monitoring performance, product and program enhancements and ensuring compliance with organizational goals and regulatory requirements. The role also involves market research, outreach, and representation at industry events to promote the credit union's indirect lending program.

Schedule: Monday - Friday, 8:00 am - 5:00 pm. Additional hours may be required to meet business needs.

Location: Williston, VT or Montpelier, VT with some travel across New England required.

Specific duties include:

• Researches and develops growth opportunities for the indirect lending program, including new dealer partnerships, geographic expansion, and product enhancements. Collaborates with department leadership and marketing as needed to plan and implement any initiatives. Identifies opportunities to engage indirect auto loan members and cross-sell additional EastRise products and services to strengthen member relationships and support deposit growth.

• Manages dealer outreach, communications, and follow-up to onboard approved partners in collaboration with the Senior Indirect Processor. Tracks performance metrics and reports results to consumer lending leadership. Works with internal teams to ensure cross-selling strategies are incorporated into onboarding and member engagement processes.

• Represents the credit union at dealer meetings, trade shows, and industry conferences. Delivers presentations and collaborates with department leadership and marketing to develop promotional materials, including web content, brochures, or planned dealer events and education sessions. Promotes EastRise's full suite of products and services to dealers as part of member growth initiatives.

• Monitors trends in auto lending, dealer performance, and regulatory changes impacting indirect lending. Provides recommendations to leadership regarding opportunities and risks, including strategies to increase member penetration and deposit growth through cross-selling efforts.

• Must comply with all company policies and procedures, applicable laws, and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Remains current with all credit union assigned training.

Experience:

Five years to eight years of similar or related experience, including preparatory experience. Similar or related experience, in indirect auto lending, dealer relationship management, or financial services business development.

Education/Certifications/Licenses

A two-year college degree or completion of a specialized course of study at a business or trade school required.

Interpersonal Skills

Courtesy and tact are essential elements of the job. Work involves personal contact with customers and others inside and outside the organization, generally regarding fairly routine matters for the purposes of giving and obtaining information or instructions, updating or referring. Communications generally require shorter and not in-depth discussions.

Other Skills

COMPETENCIES: Must be at least 18 years of age. Favorable Background, Credit, Criminal, Bondability, and Reference Checks required. (Motor Vehicle check dependent on position.) Travel to other branches or locations may be required depending on position.

Physical Requirements

Is able to bend, sit, and stand in order to perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs. Must be capable of climbing / descending stairs in an emergency situation. Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance.

Working Conditions

Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise.

Mental and/or Emotional Requirements

Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to complete basic mathematical calculations, spell accurately, and understand computer basics. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.