Intake Specialist

Collabera is a leading Digital Solutions company providing software engineering solutions to the world's most tech-forward organizations. With more than 25 years of experience, we have hired over 17000 employees across 60+ offices globally and currently place 10000+ professionals annually to support critical IT engagements at more than 500 client sites, 80% being the Fortune 500.

With Collabera, you:

• Will get to work on numerous challenging and exciting projects, including UI/UX transformation, Blockchain, AI/Data Science, Cloud migrations, Cyber-Security, and Engineering.
• At Collabera you have 80% chance of project extension or redeployment to other clients
• Will have endless opportunities to learn new technologies through our in-house Training arm Cognixia.

Job Description

Employee Relations Consultant:

• Receive inbound calls and conduct case intake from a queue for 6-8 hours per day
• Provide consultation on general policy questions, drive resolution for less complex cases
• Identify cases requiring escalation and complete required documentation
• Answer basic questions and refer managers to the correct Employee Relations Tools or resources as needed

Required Skills:

• Ability to quickly build rapport, ask probing questions and take thorough notes while talking to inquirer
• Time management in controlling the call (fast paced environment)
• Strong documentation, communication and organizational skills with attention to detail for documentation in case management system

Desired Skills:

• Call Center experience, specifically intake
• Working in case management systems
• HR / ER experience

Responsibilities:

• Intake information from a phone queue for 6-8 hours per day
• Complete intake form and tracker
• Set up case in case management system
• Answer basic questions and refer managers to the correct Employee Relations Tools or resources as needed
• Expectation of 15 minutes per intake