IT Helpdesk Associate

IT Helpdesk Associate

Shift/Hours: Monday - Friday, 9:00 am-5:00 pm
Pay Rate: $31.25-$33.65 per hour
Location: San Jose, CA
Experience: At least 2 years of technician support experience

We are excited to share a new opportunity for an IT Helpdesk Associate located in San Jose! This position is highly sought after and might not be available for long.

Are you working, but looking to explore? Are you needing a new career opportunity? Give us a call at and/or apply directly to this posting for immediate consideration! Don't delay, apply today!

IT Helpdesk Associate Job Duties include:

IT Operations & Support: Run the IT helpdesk, providing both remote and walk-up technical support.

• Manage the full lifecycle of onboarding and offboarding (account creation, laptop setup, and provisioning).

• Maintain conference rooms, AV collaboration tools (Teams/Zoom), and printing systems.

Systems Administration: Administer Microsoft 365 and Entra AD (Azure AD) solutions.

• Integrate new software with SSO providers.

• Ensure complete recoverability of systems and applications.

Hardware & Inventory: Manage precise asset inventory and generate procurement requests based on hiring forecasts.

• Repair and maintain PC, server, network, and RF hardware.

• Coordinate with vendors for warranty repairs and the RMA process.

Strategic Leadership: Improve processes to promote efficiency, accountability, and equity.

• Set team goals, manage budgets, and provide coaching/training to team members.

• Participate in high-level leadership meetings to discuss strategic decision-making and expense reduction.

• Other duties as assigned

IT Helpdesk Associate Required Skills include:

• 1-3+ years of technical support in a face-to-face environment.

• 1-3+ years of experience supporting O365 environments.

• Experience with Windows 10/11 and the three most recent macOS releases.

• Experience with Corporate IT systems in SaaS and Cloud-focused environments.
• Experience building and planning system rollouts
• Experience with ticketing systems.

• Proficiency in Entra AD administration.

• Familiarity with network equipment and QR/Bar Code systems.

• Ability to support AV platforms like Teams and Zoom.

• 0-2 years of programming/ coding experience (either professional or educational).

IT Helpdesk Associate Preferred Skills may include:

• Mindset: Entrepreneurial "get-it-done" attitude with the ability to improvise and solve non-standard problems using logic.

• Organization: Highly organized self-starter who can prioritize work in a fast-paced environment.

• Communication: Effective communicator with strong customer service training, preferably in a professional setting.

• Process Improvement: Proven ability to create standardized procedures that yield organizational consistency.

• Adaptability: Willingness to evolve the role as the company grows and changes.

• Must be willing to submit to a pre-employment background check and drug screen

• Must provide 3 professional references

Benefits of working with PrideStaff:

• Medical, Rx, and Wellness Benefits

• Dental and Vision Plan Options

• Short-term Disability

• 401(k) Retirement Plan

• Holiday Pay

Join Us.
PrideStaff Company Overview
PrideStaff wants you to Succeed! We have dedicated consultants that provide employment market insights and resources! We offer the support you need along the way. Over the years, we have helped tens of thousands of people find outstanding career growth opportunities. At PrideStaff, we truly value people, and we are dedicated to getting to know you and advocating on your behalf with our network of employers from across the country. Our Recruiters will help guide you with career tools and resources.

Compensation / Pay Rate (Up to): $31.00 - $33.00 Per Hour