IT Service Design Consultant

IT Service Design Consultant

6 months Contract with possible extension

Day Rate - £600/Day outside IR35

Hybrid role - 2 Days in London Office

And Occasional Travel to Europe

We're supporting a global software distribution business that is undergoing a critical transformation of its IT service operations.

The environment is currently fragile, with a high volume of Priority 1 incidents and operational instability - largely due to rapid growth and the absence of formal service design as new applications and systems were introduced.

This role is not about producing theoretical designs that sit on a shelf.

We need an experienced IT Service Design Consultant who can assess, stabilise, design, and implement practical improvements end-to-end.

You'll work closely with Infrastructure & Operations leadership to deliver immediate operational improvements while defining a scalable roadmap toward a more mature IT service management capability.

Key Priorities

? Deliver rapid patch & fix operational wins within the first 6 weeks
? Define a pragmatic future-state service design roadmap
? Improve change management processes and communication clarity
? Reduce operational exposure and create stability during transition
? Introduce practical ITIL-aligned processes without over-engineering the environment

What We're Looking For

Strong experience in IT Service Design and ITSM transformation
Hands-on delivery mindset - not just strategy and documentation
Deep understanding of ITIL 4 principles and service transition
Experience improving incident, change, and operational processes
Ability to work within complex or unstable environments
Excellent stakeholder management and communication skills
Knowledge of software distribution, licensing, or software services environments would be highly beneficial

Core Experience Areas

Service architecture and operating model design
Service blueprinting and process mapping
Change and transition management
Capacity, risk, and service continuity planning
SLA alignment and operational governance
Infrastructure resilience and operational stability