IT Support Analyst

Title: IT Support Analyst (IT Operations Analyst)

Rate: £17.62 per hour PAYE

Location: Onsite Northwich (Mon - Fri, 8am-5pm)

Contract: 6 Months (possibility to extend)

Start Date: ASAP

Our client is looking to hire an experienced IT Operations Analyst to support onsite users in a fast-paced enterprise environment. This role is ideal for someone who enjoys hands-on technical support, thrives in a customer-focused setting, and can confidently manage both onsite and remote IT issues across a broad user base.

You'll be joining a collaborative IT function where you'll work closely with regional and global teams to help maintain a high level of service availability and end-user support. The environment is dynamic, team-oriented, and well suited to someone who is proactive, adaptable, and comfortable working independently onsite.

Responsibilities

• Provide 2nd level IT support to end users
• Troubleshoot and resolve incidents using basic analysis techniques
• Assist with root cause analysis on recurring issues
• Provide onsite and remote support using remote control software
• Support users with hardware, software, and connectivity issues
• Work collaboratively with project teams and other IT support functions
• Liaise with external vendors and partners regarding user support
• Ensure incidents are managed in line with ITIL processes
• Maintain accurate incident logging and documentation
• Perform hardware and software change requests
• Attend end-user meetings to provide local IT support when required
• Support regional infrastructure maintenance alongside global IT teams
• Install and maintain local IT infrastructure as needed

Experience & Qualifications

• Minimum 2 years' experience in a technical IT support or customer support role
• Strong knowledge of Microsoft O365 and Windows 11
• Experience supporting Android and iOS mobile devices
• Familiarity with remote support tools such as Bomgar
• Experience with MS Intune, SAP GUI, VPN, and wireless connectivity support
• Exposure to incident management platforms, ideally ServiceNow
• Strong customer service and problem-solving skills
• Degree in Computer Science, Informatics, or similar preferred