IT Support Analyst
Senior PsychCareIT Support Analyst
Location: Houston, TX (Fully Onsite)
About the Role
We are seeking an IT Support Analyst to join our growing team and play a handson role in supporting our daytoday IT operations. This is an excellent opportunity for an earlycareer IT professional who enjoys working directly with people, managing technology assets, and serving as a key connector between internal teams and external IT partners.
In this role, youll support a mix of onsite and remote employees across the organization, help manage and track companyissued equipment, provide firstline support for common office technologies, and coordinate with external service providers to ensure issues are resolved quickly and effectively.
What Youll Do
- Configure, deploy, inventory, and track companyissued IT equipment for both onsite and remote employees
- Provide basic technical support for common office systems, including laptops/desktops, printers, phones, etc.
- Support Microsoft 365 tools such as Outlook, Word, Excel, and Teams
- Assist with user account setup, access changes, and MFA support using Microsoft Entra ID and Duo
- Act as a point of coordination or escalation with external IT service providers (managed support, hosting, etc.)
- Support onboarding and offboarding processes to ensure employees have the right tools on day one (and equipment is recovered when they leave)
- Maintain accurate documentation related to equipment, procedures, and common issues
- Deliver professional, patient support to users at all levels of the company, with varying levels of technical familiarity
What Were Looking For
- 13 years of handson experience in IT support, service desk, or desktop support roles
- Strong working knowledge of Microsoft 365 in a business environment
- Familiarity with identity and access concepts (e.g., user accounts, MFA, permissions)
- Comfort working with a variety of hardware (laptops, desktops, peripherals)
- Experience supporting both onsite and remote users
- Strong communication skills and a servicefirst mindset
- Ability to manage multiple tasks, prioritize effectively, and follow issues through to resolution
- Reliable, detailoriented, and comfortable working in a fastpaced, growing organization
Nice to Have
- Exposure to Microsoft Entra ID (Azure AD), Duo MFA, or device management tools
- Experience working alongside managed service providers or external IT vendors
- Basic understanding of networking, printers, or basic office systems
- Familiarity with ticketing or work management systems (toolagnostic)
Why Join Us
- Be part of a lean, fast-growing, datadriven organization
- Gain broad exposure across IT operations, enduser support, and vendor coordination
- Position to build a strong foundation and grow with the organization
- Work onsite with a collaborative team and see firsthand how technology supports the business