P

IT Support Engineer

PFH Technology Group
17 minutes ago
Contract
Dublin
Ireland

PFHTechnologyarelookingforanexperiencedITSupportEngineer tojoinourclient'sgrowingteaminDublin.

Objective: Providehandsonendusersupport,administration,installationandissueresolutiononsiteforourclient.

Contract: 12-monthrollingcontract

Location: Dublin

StartDate: August2025

Key Responsibilities
  • Ticketmanagement: tickets are assigned by the Helpdesk based on site, resolve it as per process.
  • Teamsmeetingroom: Conferenceroomequipment, reactive (maybe be during a meeting) and proactive testing and updating of meeting rooms check relevant documentation.
  • StockManagement: Ensures spares are managed for replenishment, good house keeping for labelling and management of peripherals to ensure adequate tracking.
  • Prioritise, manage and responding to helpdesk calls in a timely manner logged on the helpdesk system;
  • Establish and build good working relationship with customers
  • Troubleshoot and if required, referral of hardware faults to third parties
  • Where appropriate, assign warranties on hardware to third parties
  • System administration using ActiveDirectory
  • Troubleshoot issues with Windows accounts/mailboxes
  • Troubleshoot system problems, diagnose and solve software faults e.g. Citrix
  • Install and configure computer hardware and peripherals, operating systems and applications
  • System Administration - amend privileges/security permissions on server shares, setup of new shared folders on existing shares
  • Manage PST requests and data requests for staff moves
  • Liase with third party vendors for software/hardware installation
  • Deal with 'howto' and information requests including data security and ICT policies
  • Liason with local and national ICT teams, e.g. Server and Network management to find root cause for recurring issues.
  • Document new solutions
  • Install individual software requests
  • Managed Print devices - liaise with vendors including IP information
  • Ability to work alone: responsible for representing PFH on customersite, keeping close with daily PFH team calls (via Teams) raising any potential issues, concerns etc.
  • Excellent communicator: Highly personable, friendly demeanor.
Required Experience
  • Experience in working on an ITIL aligned Helpdesk
  • Strong Windows10/11 desktop skills
  • Use of Intune for deployments
  • Device compliance and patching
  • Experience with Microsoft Defender and Security
  • At least 6 months working with AzureAD - particular emphasis on managing user profiles, Exchange Online
  • Experience working in a hybrid AD/AzureAD environment would be an advantage
  • Strong skills in the O365 suite - with particular emphasis on Outlook/Word/Excel and PowerPoint
  • Prior experience of Teams would be an advantage
  • Own car
  • Full Irish Driving Licence essential
  • MD-102 certification preferred (held in progress)
Business Competencies
  • Excellent written and oral communication skills
  • Excellent teamwork and interpersonal skills
  • Proven ability to organise work with an organised manner
  • Self-starter with a willingness to take responsibility
  • The ability to interact with key stakeholders in a professional manner
Education
  • Third Level Education Qualification is preferable.

We are an equal opportunity employer and valuediversity at PFH. We do not discriminate on the basis of age, disability, civil or family status, gender, gender identity or expression, sexual orientation, race, religion, or any other legally protected status.

We are committed to ensuring that individuals with disabilities or access needs are provided with reasonable accommodation during the recruitment process, to perform essential job functions, and to access the full benefits of employment. Please contact us if you require accommodation at any stage.