IT Support Engineer

150 per day, Inside IR35

6 months initial contract

Role Overview
We are seeking an IT Support Engineer to provide onsite support within a busy operational site environment. This is a hands-on role supporting end user devices, troubleshooting hardware and software issues, and ensuring a high standard of service delivery. The engineer must be comfortable working independently and delivering consistent, user facing support.

Key Responsibilities
Provide deskside support for PCs, laptops, mobile devices and peripherals
Diagnose and resolve hardware and software issues across Windows 10 and Windows 11 environments
Build, configure, replace and troubleshoot end user hardware
Support mobile devices including iPhones and Blackberry
Assist with data backup and recovery processes
Work within virtual, MDM and VPN environments
Log, update and manage tickets within ServiceNow
Maintain accurate documentation of incidents and resolutions
Deliver high quality customer service to end users
Follow defined ITIL based processes and procedures

Required Skills and Experience
Proven experience in Level 2 IT support or similar role
Strong understanding of IT fundamentals including networks, hardware and domains
Good working knowledge of Windows 10 and Windows 11
Experience supporting end user hardware and software issues
Familiarity with Microsoft Office applications and Lotus Notes
Experience supporting mobile devices
Understanding of data backup techniques
Experience working within an ITIL environment
Strong communication and customer facing skills
Logical and analytical approach to troubleshooting
Ability to work independently and manage workload effectively

Desirable
Familiarity with Microsoft SCCM
Experience working with ServiceNow
Exposure to virtualisation, MDM and VPN environments