IT Support Specialist

Title: IT Support Specialist Systems & Application Support

Location: Onsite - Tucker, GA

Duration: Contract Full-Time 6-Month Contract

Job Description: We are seeking an IT Support Specialist (also known as a Help Desk Technician, Desktop Support Analyst, or End-User Support Specialist) to provide hands-on IT support and application assistance to end users across a government agency environment. This IT support role involves system troubleshooting, software installation, and user training in a professional onsite setting.

Roles & Responsibilities:

• Provide IT support and user assistance for management information systems via phone and onsite visits
• Troubleshoot end-user application and hardware problems, diagnosing and resolving technical issues efficiently
• Deliver ongoing operational support for application systems, including on-call application support coverage
• Install, configure, and upgrade software on PCs in accordance with IT policies and procedures
• Communicate with management and departmental staff regarding system status, equipment issues, and job execution updates
• Develop training materials and conduct training programs for hardware and software end users
• Analyze user needs and recommend or implement software modifications to improve system performance

Skills:

• IT support / help desk support / desktop support / end-user technical support
• System/network administration and support
• Application support and troubleshooting
• Information security / privacy fundamentals
• Software installation and upgrades (PC/Windows environment)
• Training development and delivery for hardware/software users
• Customer service and stakeholder communication
• Application development (basic) / application operations support

Qualifications:

• High school diploma or GED required
• Minimum 6 months of experience in IT support, information security, system/network administration, or application development
• Demonstrated ability to independently provide technical support to computer users in an assigned geographic area
• Ability to pass a federal and national background check and pre-employment testing