IT Support Tech

IT Support Technician Contract Wilmington, DE

On-Site Contract - 9 Months $24/hr W2 Only

About the Role

We are looking for a motivated and customer-focused IT Support Technician to join an on-site support team in Wilmington, Delaware. This is a fantastic opportunity to work within a fast-growing business group supporting 800+ associates across multiple divisions. If you thrive in a people-first environment and have a solid foundation in end-user support, we want to hear from you.

What You'll Be Doing

• Providing walk-in, in-person IT support handling approximately 20 tickets/issues per day
• Supporting laptops and mobile devices across a mixed Mac and Windows environment
• Assisting the Service Desk by actively taking and resolving intake calls
• Collaborating with your team and site lead, stepping up as backup when needed
• Contributing to process improvements and cross-training efforts
• Delivering top-notch, customer-first support to associates daily

What You'll Need

• High School Diploma, GED, or equivalent
• 3+ years of end-user support and remote administration experience
• 3+ years working with Windows 10 or earlier
• 3+ years using ticketing tools such as ServiceNow, Zendesk, or HPSM
• 1+ year of experience with Google Suite
• 1+ year of experience with macOS (High Sierra or later)
• Strong communication, teamwork, and customer service skills

Bonus Points If You Have

• Bachelor's degree in Business, IT, Computer Science, or relevant Military experience
• Experience with JAMF Casper Suite or SCCM
• Active Directory experience
• Apple certification(s)
• Experience supporting 100+ Mac end users
• Familiarity with VMware, macOS Server administration, or McAfee encryption tools

The Details

• 9-Month Contract W2 Only
• Wilmington, DE
• 5 Days On-Site
• $24/hr