IT Support Tech

IT Tech requires: High School Diploma/GED. Completed Apple Certifications: CompTIA A+ and Apple Certified Support Professional Completed Microsoft 365 Fundamentals Certification Previous Help desk experience Previous Customer Service experience Working knowledge in the set-up, configuration, and use of computer hardware, software, and network including internet security and data privacy principles Excellent technical and non-technical communication skills required: ability to partner with other Infrastructure teams to troubleshoot technical issues; must be able to translate technical content for non-technical customers. Diagnostic and problem-solving skills with focus on end point devices, peripherals, and advanced knowledge of all O365 (Word, Excel, Outlook, PowerPoint, Azure, SharePoint, Teams etc.) Basic understanding of multiple operating systems (Windows, Mac, iOS) Certification as IT Technician will be an advantage (e.g., Microsoft Certified IT Professional) Expertise in Windows, MAC IT Tech duties: Use technical and customer experience to troubleshoot technical issues when they arise. Work with peers and customers to improve the digital user experience across company