L2 Application Support (Production Support)

Job Tittle: L2 Application Support (Production Support)
Contract Type: Temporary
Contract Length: 6 Months (Possibility for Extension)
Location: London HEX - 3 days a week
Daily Rate: 490/Day (Inside IR35)

Are you ready to dive into a dynamic environment where your skills in application support can truly shine? Our client is on the lookout for an enthusiastic L2 Application Support professional to join their vibrant team. If you thrive on problem-solving and are passionate about delivering top-notch system support, this role is for you!

Purpose of the Job:

As an L2 Application Support Specialist, you'll play a pivotal role in ensuring seamless operations in production environments. You will engage with development teams and various support functions, acting as the bridge between technical issues and business needs. Your expertise will help in troubleshooting, resolving issues, and enhancing system performance.

Technical Skills:

• Solid knowledge of SQL and PL/SQL (Oracle preferred)
• Experience in debugging and analysing complex queries
• Strong understanding of production support environments
• Experience monitoring logs and troubleshooting live systems
• Ability to analyse performance issues and optimise scripts

Key Responsibilities:

• Troubleshooting: Resolve system failures by investigating root causes and implementing effective solutions, including code fixes and SQL scripting.
• Collaboration: Work closely with Data Centre/Help Desk staff, development teams, and internal/external support teams to address system issues.
• Communication: Provide clear advice and suggestions to Helpdesk teams in London and New York, ensuring smooth operations.
• Best practises: Collaborate with team members to establish and maintain best practises for system support.
• System Configuration: analyse and configure systems to meet business requirements while considering performance, scalability, and security.
• Documentation: Create and maintain thorough documentation of system support activities for both technical and business perspectives.
• Change Management: Follow Change Management Control procedures for production updates and maintain reports for non-production environments.
• Provide Level 2 production support for 40+ applications
• Monitor production systems, logs, and batch jobs
• Investigate and resolve application and data-related issues
• Analyse SQL/PLSQL scripts and debug performance problems
• Work closely with L1 teams for issue escalation and resolution
• Support incident management and root cause analysis
• Handle on-call support and resolve critical production issues
• Perform weekend validations and maintenance support
• Assist in deployments and post-release validations
• Monitor server logs, event logs, and application behaviour
• Identify and fix performance bottlenecks

What We Offer:

• Collaborative Environment: Join a supportive team that values innovative ideas and continuous improvement.
• Professional Growth: Opportunity to contribute to technical workshops and develop your expertise in system support.
• Flexibility: Enjoy a hybrid working model with a mix of office and remote work.

If you're ready to take on the challenge and make a difference in application support, we want to hear from you! Bring your enthusiasm and expertise to our client's team. Apply now to embark on an exciting journey in the world of production support!

How to Apply:

Please submit your CV along with a brief cover letter outlining your relevant experience and passion for this role. Let's shape the future of system support together!

Join us and make your mark in the tech world!

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.