Laboratory Support Coordinator

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Are you a passionate and experienced Biomedical Scientist or application support specialist ready to make a difference? Join our dynamic team as a Laboratory Support Coordinator and play a pivotal role in enhancing patient care through exceptional support of hospital pathology services!

Role: Laboratory Support Coordinator

Duration: 12 Months

Location: Devon (multi-site, ad hoc visits to Burgess Hill)

Rate: £180 - £40 per day (PAYE) or £245 - £305 per day (Umbrella)

About the Role
In this exciting position, you'll provide vital support across three hospitals in the beautiful Devon area, ensuring our customers receive the highest standard of service post-installation. If you thrive in a fast-paced environment and enjoy troubleshooting, training, and collaborating with teams, we want to hear from you!

Key Responsibilities
As a Laboratory Support Coordinator, your day-to-day will include:

• Delivering frontline customer support across a range of analytical systems.
• Troubleshooting and resolving technical issues to ensure smooth laboratory operations.
• Minimising unplanned downtime of laboratory equipment - your expertise will keep things running!
• Providing applications and IT support tailored to laboratory needs.
• Conducting training sessions for laboratory staff, empowering them with the knowledge they need to excel.

Required Qualifications and Skills
To succeed in this role, you should possess:

• A degree (BSc) in Biomedical Science or equivalent demonstrable experience.
• A thorough and up-to-date understanding of the IVD industry.
• Solid experience in delivering exemplary support within a hospital laboratory or similar diagnostics solutions provider.
• Excellent troubleshooting and problem-solving skills that shine under pressure.
• Strong communication and teamwork abilities that foster collaboration.
• A resilient and tenacious spirit, ready to tackle challenges head-on.
• A growth mindset, adaptable to agile techniques and new learning opportunities.
• Full UK Driving License.

Why Join Us?

• Impact: Your work will directly contribute to improving patient care.
• Supportive Environment: Join a team that values collaboration, communication, and continuous growth.
• Diverse Responsibilities: Enjoy a variety of tasks that keep your work engaging and fulfilling.
• Flexibility: While the role primarily covers the Devon area, you may occasionally travel to provide support in other regions and to our Head Office in Burgess Hill.

Important Note:
Candidates must reside in or be willing to relocate to the Devon area. Occasional overnight stays may be required, but these will not be routine.

Ready to Make a Difference?
If you're enthusiastic about supporting healthcare professionals and ensuring that laboratory systems run smoothly, we would love to hear from you! Bring your skills and passion to our team and help us deliver outstanding support to our valued customers.

Apply Now!
Don't miss this opportunity to join a dedicated team in the pharmaceutical industry. Submit your application today, answer screening questions and embark on a rewarding journey as our next Laboratory Support Coordinator!

Candidates will ideally show evidence of the above in their CV in order to be considered.

Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Pontoon is an employment consultancy and operates as an equal opportunities employer.

We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.