Lead UX Designer

My client, a global energy business, is looking for a UX Lead/Manager who can define, design and optimise end-to-end journeys across both internal employee experiences and external customer/user experiences.
This will be Hybrid London, Inside Ir35 and circa £525+

This role will focus on translating design principles and strategy into practical, scalable journeys, ensuring consistent, intuitive and efficient experiences across digital touchpoints. The successful candidate will bring a strong blend of UX strategy, service design, and hands-on journey mapping, working closely with Product, Engineering, Operations and Business stakeholders.

Key Responsibilities
Journey Design & Experience Strategy

• Define and design end-to-end user journeys across digital products, services, and internal platforms.
• Translate UX strategy and design principles into actionable journey frameworks and deliverables.
• Identify friction points, inefficiencies, and opportunities to improve experience quality across touchpoints.
• Ensure consistency across journeys through clear design patterns, frameworks and governance.
• Balance business objectives, user needs, and technical constraints when shaping solutions.

Key Skills & Experience

• Strong experience in UX Experience Design roles.
• Ideally previous experience in Energy or commodities or banking
• Proven ability to create end-to-end journey maps and service blueprints.
• Experience designing both internal operational tools and customer-facing digital products.
• Ability to translate design principles into scalable journey frameworks.
• Strong stakeholder engagement and workshop facilitation skills.
• Experience working in agile, cross-functional teams.
• Ability to simplify complex processes into intuitive user journeys.