Logistics Coordinator - 3 months - Wokingham - £175/day - Inside IR35

Logistics Coordinator - 3 months - Wokingham - £175/day - Inside IR35

We are seeking an organised and detail-oriented Logistics Coordinator to join a managed services organisation on a contract basis in Wokingham. The successful candidate will provide timely support for joiner, leaver, and break-fix swap-out requests, whilst also supporting general warehouse activity and a high-volume device refresh programme alongside day-to-day BAU operations.

Key Responsibilities:

• Manage service tickets within customer-supplied ITSM, adhering to SLAs throughout
• Update customer and internal systems manually to ensure both platforms remain aligned at all times
• Process joiner, leaver, and break-fix requests in a timely manner, ensuring next business day delivery
• Move items in and out of stock, maintaining accurate CMDB records at all times
• Trigger Autopilot pre-provisioning process on each device prior to shipment
• Schedule deliveries and collections directly with end customers
• Update tickets with tracking information, asset details, and progress updates
• Clean and grade devices returning to the warehouse
• Manage warranty claims with Microsoft, including logging and tracking return-to-base warranty calls
• Feed progress, issues, and SLA performance into the SDM for weekly customer review
• Support the warehouse team with configuration of customer refresh devices (high-volume laptop shipments of up to 500 units per week, running alongside the BAU service)
• Assist the warehouse team with general requirements during quieter periods

Contract Details:

• Duration: 3 months
• Rate: £175/day - Inside IR35
• Location: Wokingham (On-site)
• Start Date: ASAP