Major Incident Management lead

Major Incident Management lead
6 Month contract initially + Extensions
Based: Onsite in Harborough
Rate - £400 - £450 p/d via Umbrella

We have a great opportunity with a world leading organisation where you will be provided with all of the support and development to succeed. A progressive organisation where you can really make a difference. We have a great opportunity for a Major Incident Management lead on a long term program of work.

Key Responsibilities:
* Ensure rapid assessment, prioritization, and escalation of incidents based on impact and urgency.
* Facilitate incident bridge calls and ensure effective communication throughout the life cycle.
* Establish and Lead the Major incident bridge, ensuring timely resolution and minimal impact to business operations.
* Act as the central point of contact during major incidents, coordinating cross-functional teams and stakeholders.
* Forming collaborative action plans with specific actions, roles and deadlines, and ensuring these are completed
* Management of people, processes and resources including third parties - including resolving conflict to move forward to resolution
* Provide clear, concise, and timely updates to senior leadership, business units, and technical teams.
* Facilitate post-incident reviews and ensure lessons learned are documented and acted upon.
* Own and maintain the Major Incident Management process, ensuring alignment with ITIL best practices.
* Identify trends and opportunities for improvement through incident analysis and reporting.
* Work with ITSM tool administrators to ensure incident workflows, dashboards, and reporting are optimized.
* Ensure compliance with SLAs, OLAs, and regulatory requirements related to incident handling.

Key Skills & Experience:
* Experience in enterprise environments with complex infrastructure, application landscapes and diverse supplier environments
* Proven experience in IT Service Management, preferably in a Major Incident or Problem Management role.
* Strong understanding of ITIL framework (ITIL v4 Foundation or higher certification).
* Excellent communication, leadership, and stakeholder management skills.
* Exhibit excellent command and control, situational judgement
* Ability to work under pressure and manage multiple priorities in a fast-paced environment.
* Experience with ITSM tools (eg, ServiceNow).
* Analytical mindset with experience in root cause analysis and incident trend reporting.

This is an excellent opportunity on a great project of work, If you are looking for your next exciting opportunity, apply now for your CV to reach me directly, we will respond as soon as possible.

LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance.

A multiple award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over consecutive years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience.

Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.