Major Incident Manager

Major Incident Manager | Galway | Up to €400 per Day

We are seeking an experienced Major Incident Manager to join a global technology operations team in Galway. This role requires a strong operational background, excellent communication skills, and solid networking/infrastructure knowledge. You will lead the resolution of high-impact IT incidents, coordinate technical teams, manage stakeholder communications, and drive service restoration within SLA targets.

Working Pattern

• 4 x 10-hour shifts (8:00 AM - 6:00 PM Irish Time)
• Typically Saturday-Tuesday
• Occasionally Thursday-Sunday based on business needs
• Remote on weekends, hybrid during weekdays

Key Requirements

• Previous Major Incident or Incident Management experience
• Strong understanding of IT operations, infrastructure, and networking
• Ability to manage multiple priorities in high-pressure environments
• Excellent stakeholder management and communication skills
• Experience working with global technical teams
• ITIL experience preferred

Interested? Apply now to learn more.